Hybrid Customer Resolution & Satisfaction Specialist

Placements24; Polokwane; Hybride; ZAR 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical coverage

Training opportunities

Supportive team

Hybrid work model

Résumé du poste

Placements24 in Polokwane is seeking a detail-oriented Customer Resolution Specialist to join our support team. You will investigate and resolve escalated customer issues, aiming for high satisfaction and retention.

The role emphasizes conflict resolution, documentation, and collaboration across departments, with a hybrid work model and opportunities for advanced training in customer relations.

Qualifications

• Previous experience in a customer service role focusing on problem resolution.
• Strong analytical skills and ability to think critically.
• Excellent negotiation and conflict resolution abilities.

Responsabilités

• Investigate, analyze, and resolve escalated customer complaints and issues.
• Communicate resolutions clearly and empathetically to customers.
• Collaborate with internal departments to address root causes of customer problems.
• Maintain detailed records of customer interactions and resolution outcomes.
• Identify trends in customer issues and provide feedback for service improvements.

Connaissances

Customer service

Problem solving

Analytical skills

CRM systems

Outils

Helpdesk software

CRM software

Description du poste

Placements24 in Polokwane is seeking a detail-oriented Customer Resolution Specialist to join our support team. You will investigate and resolve escalated customer issues, aiming for high satisfaction and retention.

The role emphasizes conflict resolution, documentation, and collaboration across departments, with a hybrid work model and opportunities for advanced training in customer relations.