Hybrid Customer Support & Service Coordinator

Placements24; Polokwane; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive annual salary

Hybrid work flexibility

Provident fund

Paid annual leave

Career progression opportunities

Employee assistance program

Job summary

Placements24 in Polokwane is seeking a diligent Customer Support Coordinator to join our team. The role offers hybrid work, balancing remote work with time in the Polokwane office. You will manage inquiries, coordinate support activities, and ensure customer satisfaction for a vital service provider in Limpopo.

The ideal candidate will have strong administrative skills, excellent communication, and a commitment to exceptional customer service in a busy environment.

Qualifications

• High school diploma or equivalent. Post-secondary education is an advantage.
• Experience in customer service, administration, or related fields.

Responsibilities

• Manage and direct incoming customer inquiries via phone, email, and in-person.
• Schedule and coordinate customer appointments and service calls.
• Maintain accurate customer records and service logs.
• Assist in preparing customer service reports and performance metrics.
• Provide administrative support to the customer service team.
• Ensure prompt and efficient resolution of customer issues.
• Communicate effectively with customers and internal departments.
• Handle customer complaints and escalations professionally.
• Process service requests and follow up to ensure completion.
• Contribute to improving customer service processes and workflows.

Skills

Strong organizational skills

Time management

Customer service

Communication skills

Microsoft Office

Education

High school diploma

Post-secondary education an advantage

Tools

Microsoft Office Suite

CRM systems

Job description

Placements24 in Polokwane is seeking a diligent Customer Support Coordinator to join our team. The role offers hybrid work, balancing remote work with time in the Polokwane office. You will manage inquiries, coordinate support activities, and ensure customer satisfaction for a vital service provider in Limpopo.

The ideal candidate will have strong administrative skills, excellent communication, and a commitment to exceptional customer service in a busy environment.