Customer Resolution Specialist

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

Training opportunities

Supportive team

Hybrid work model

Job summary

Placements24 in Polokwane is seeking a detail-oriented Customer Resolution Specialist to join our support team. You will investigate and resolve escalated customer issues, aiming for high satisfaction and retention.

The role emphasizes conflict resolution, documentation, and collaboration across departments, with a hybrid work model and opportunities for advanced training in customer relations.

Qualifications

• Previous experience in a customer service role focusing on problem resolution.
• Strong analytical skills and ability to think critically.
• Excellent negotiation and conflict resolution abilities.

Responsibilities

• Investigate, analyze, and resolve escalated customer complaints and issues.
• Communicate resolutions clearly and empathetically to customers.
• Collaborate with internal departments to address root causes of customer problems.
• Maintain detailed records of customer interactions and resolution outcomes.
• Identify trends in customer issues and provide feedback for service improvements.

Skills

Customer service

Problem solving

Analytical skills

CRM systems

Tools

Helpdesk software

CRM software

Job description

Our client is seeking a detail-oriented and resourceful Customer Resolution Specialist to join their support team in Polokwane . This role focuses on expertly handling and resolving complex customer issues, ensuring a high level of satisfaction and retention. You will be empowered to investigate problems thoroughly and implement effective solutions, acting as a key point of contact for challenging customer situations. This is an excellent opportunity to develop your skills in conflict resolution and customer advocacy within a supportive team environment, contributing to the company's commitment to outstanding customer service and building lasting client relationships.

Key Responsibilities

• Investigate, analyze, and resolve escalated customer complaints and issues.
• Communicate resolutions clearly and empathetically to customers.
• Collaborate with internal departments to address root causes of customer problems.
• Maintain detailed records of customer interactions and resolution outcomes.
• Identify trends in customer issues and provide feedback for service improvements.

Requirements

• Previous experience in a customer service role, with a focus on problem resolution .
• Strong analytical skills and ability to think critically.
• Excellent negotiation and conflict resolution abilities.
• Proficiency in using helpdesk software and CRM systems.
• Patience, empathy, and a commitment to customer satisfaction.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including medical coverage.
• Opportunities for advanced training in customer relations and conflict management.
• A supportive and team-oriented work environment in Polokwane .
• Hybrid work model offering flexibility.