Hybrid Customer Care Specialist | Service & Support

Placements24; Bloemfontein; Híbrido; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical aid

Retirement fund

Hybrid work model

Resumo da oferta

Placements24 in Bloemfontein, Free State, is seeking a Customer Care Representative for a hybrid role combining in-office collaboration with remote work. You will be the first point of contact for customers, handling inquiries, resolving issues, and promoting products across channels.

The position emphasizes strong communication, empathy, and problem-solving skills, with a focus on accurate CRM documentation and data privacy.

Qualificações

• Experience in customer service or call center environments is preferred.
• Excellent communication and interpersonal skills, with a friendly and empathetic demeanor.
• Proficiency in using computer systems and basic software applications.

Responsabilidades

• Handle customer inquiries via phone, email, and social media platforms.
• Resolve customer issues related to services, billing, and technical problems efficiently.
• Provide information about products, services, and promotions.
• Process customer requests, such as service activation, upgrades, and cancellations.
• Escalate complex issues to the appropriate departments for resolution.
• Document all customer interactions and resolutions accurately in the CRM system.
• Proactively identify customer needs and offer solutions to enhance their experience.
• Gather customer feedback and contribute to service improvement initiatives.
• Maintain a high standard of professionalism and courtesy in all customer interactions.
• Adhere to company policies and procedures, ensuring compliance and data privacy.

Conhecimentos

Customer service

Call center experience

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

Time management

Formação académica

High school diploma or equivalent

Ferramentas

CRM systems

Microsoft Office

Descrição da oferta de emprego

Placements24 in Bloemfontein, Free State, is seeking a Customer Care Representative for a hybrid role combining in-office collaboration with remote work. You will be the first point of contact for customers, handling inquiries, resolving issues, and promoting products across channels.

The position emphasizes strong communication, empathy, and problem-solving skills, with a focus on accurate CRM documentation and data privacy.