Hybrid Telecom Customer Support Specialist

Placements24; Bloemfontein; Híbrido; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Health and wellness benefits

Comprehensive training program

Career growth opportunities

Performance bonuses

Resumo da oferta

Placements24 client is seeking an enthusiastic Customer Service Representative in Bloemfontein to assist telecom customers with inquiries, billing, and product information.

This entry-level role offers training, a hybrid work model, and a chance to grow within the telecom sector while delivering excellent service. You'll handle calls, emails, and chats, resolve issues, and maintain accurate records to support customer loyalty.

Qualificações

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to listen actively and empathize with customer concerns.
• Basic computer proficiency and ability to learn new software quickly.
• Previous customer service experience is advantageous but not essential.

Responsabilidades

• Handle inbound customer calls, emails, and chat inquiries regarding billing, service issues, and product information.
• Provide accurate and timely information about telecom services, plans, and promotions.
• Troubleshoot basic technical issues and guide customers through self-service options.
• Escalate complex issues to appropriate departments for resolution.
• Maintain detailed records of customer interactions and transactions.
• Strive to achieve customer satisfaction and retention targets.

Conhecimentos

Communication

Customer focus

Active listening

Problem solving

Technology literacy

Formação académica

High School Diploma

Ferramentas

CRM software

Descrição da oferta de emprego

Placements24 client is seeking an enthusiastic Customer Service Representative in Bloemfontein to assist telecom customers with inquiries, billing, and product information.

This entry-level role offers training, a hybrid work model, and a chance to grow within the telecom sector while delivering excellent service. You'll handle calls, emails, and chats, resolve issues, and maintain accurate records to support customer loyalty.