Hybrid Customer Care Agent — Bloemfontein

Placements24; Bloemfontein; Hybrid; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary and benefits

Opportunities for development

Bloemfontein team environment

Job summary

Placements24 in Bloemfontein, Free State, seeks a Customer Care Agent to engage with customers via phone, email, and live chat. The role blends in-office collaboration with remote flexibility, focusing on resolving inquiries, processing requests, and delivering excellent service.

You will maintain CRM records, escalate complex issues, and support team goals while upholding a positive brand experience for customers in Bloemfontein. A proactive, empathetic communicator is valued.

Qualifications

• Previous experience in a customer service or call center environment is preferred.
• Excellent communication and interpersonal skills, with the ability to empathize with customers.
• Proficiency in using customer service software and communication tools.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable working in a hybrid model, splitting time between the Bloemfontein office and remote work.
• High school diploma or equivalent; tertiary education is an advantage.
• A positive attitude and a dedication to customer satisfaction.
• Flexibility to adapt to changing customer needs and business requirements.

Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and chat in a timely manner.
• Provide detailed information on products, services, orders, and company policies.
• Process customer requests, including order modifications, returns, and exchanges.
• Identify and escalated complex issues to the relevant departments for further assistance.
• Maintain accurate records of customer interactions and resolutions within the CRM system.
• Strive to achieve high customer satisfaction ratings through effective communication and problem-solving.
• Contribute to team goals and assist colleagues as needed.
• Identify opportunities to improve customer service processes and customer experience.
• Represent the company professionally and positively in all customer interactions in Bloemfontein

Job description

Placements24 in Bloemfontein, Free State, seeks a Customer Care Agent to engage with customers via phone, email, and live chat. The role blends in-office collaboration with remote flexibility, focusing on resolving inquiries, processing requests, and delivering excellent service.

You will maintain CRM records, escalate complex issues, and support team goals while upholding a positive brand experience for customers in Bloemfontein. A proactive, empathetic communicator is valued.