Hybrid Customer Care Specialist

Placements24; George; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a Customer Service Representative in George, Western Cape. The role blends home and office work, with the primary duty of assisting customers, resolving inquiries, and fostering loyalty to our client’s brand.

The successful candidate will be customer-focused with strong communication and relationship-building skills. Responsibilities include handling inquiries via multiple channels, processing orders and returns, maintaining accurate records, and supporting colleagues

Qualifications

• Previous experience in customer service or retail role is essential.
• Excellent verbal and written communication skills.
• Strong interpersonal and active listening skills.
• Proficiency in using computer systems and customer management software.
• Ability to multitask and manage time effectively in a dynamic environment.
• Customer-centric approach with a passion for helping others.
• Hybrid work: able to work remotely and from George office.
• Positive attitude and willingness to learn.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, with accurate information.
• Handle customer complaints and resolve issues professionally and empathetically.
• Process orders, returns, and exchanges per company policies.
• Maintain customer records by updating account information.
• Provide product information and recommendations.
• Assist with general administrative tasks to support the CS department.
• Collaborate with other departments to ensure seamless customer experiences.
• Identify opportunities to improve CS processes and satisfaction.
• Achieve personal and team-based CS targets.

Job description

Placements24 is seeking a Customer Service Representative in George, Western Cape. The role blends home and office work, with the primary duty of assisting customers, resolving inquiries, and fostering loyalty to our client’s brand.

The successful candidate will be customer-focused with strong communication and relationship-building skills. Responsibilities include handling inquiries via multiple channels, processing orders and returns, maintaining accurate records, and supporting colleagues