Hybrid Customer Care Specialist

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive annual salary

Medical aid contributions & retirement

Paid annual & sick leave

Hybrid work arrangement

Professional development opportunities

Team events & social gatherings

Career advancement opportunities

Job summary

Placements24 in Klerksdorp, North West, is seeking a Customer Support Specialist to handle inquiries, resolve issues and guide clients across multiple channels. The role emphasizes customer satisfaction, strong communication, and problem-solving in a dynamic team environment.

You will maintain CRM records, contribute to knowledge base content, and help ensure compliance with SLAs. A proactive, patient, and service-oriented mindset is essential for success in this hybrid position.

Qualifications

• High school diploma or equivalent required; further education is advantageous.
• Proven experience in a customer service or support role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software and other customer support tools.
• Ability to remain calm and professional under pressure.
• Customer-focused attitude with a dedication to service excellence.
• Team player with the ability to work collaboratively in a dynamic environment.
• Familiarity with the Klerksdorp, North West area is beneficial but not required.

Responsibilities

• Respond to customer inquiries via multiple channels (phone, email, chat, social media).
• Provide accurate and comprehensive information regarding products, services, and company policies.
• Troubleshoot and resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Process customer orders, returns, and exchanges according to established procedures.
• Escalate complex or unresolved issues to senior support staff or relevant departments.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Proactively identify customer needs and suggest appropriate solutions or products.
• Contribute to the development and maintenance of support documentation and knowledge base articles.
• Adhere to service level agreements (SLAs) and quality standards for customer support.

Skills

Communication skills

Problem solving

Team player

Customer focus

Education

High school diploma or equivalent

Tools

CRM software

Job description

Placements24 in Klerksdorp, North West, is seeking a Customer Support Specialist to handle inquiries, resolve issues and guide clients across multiple channels. The role emphasizes customer satisfaction, strong communication, and problem-solving in a dynamic team environment.

You will maintain CRM records, contribute to knowledge base content, and help ensure compliance with SLAs. A proactive, patient, and service-oriented mindset is essential for success in this hybrid position.