Hybrid Customer Care Specialist — Growth & Training

Placements24; Bloemfontein; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund

Training & development

Job summary

Placements24 in Welkom seeks a Customer Care Specialist to ensure excellent customer service, resolve issues, and guide clients on products and services. You will be the first point of contact, handling inquiries with empathy and accuracy.

The role emphasizes effective communication, patience, and a customer-centric approach in a dynamic team environment, with a path toward career growth in customer relations.

Qualifications

• Previous experience in customer service, call center, or a related support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and CRM software.
• Ability to remain calm and professional under pressure.
• High school diploma or equivalent; additional qualifications in customer service are beneficial.
• A positive attitude and a customer‑centric approach.
• Ability to work independently and as part of a team.
• Resilience and a willingness to learn and adapt to new processes.
• Based in or willing to commute to Welkom.

Responsibilities

• Address customer inquiries and concerns via phone, email, and other communication channels in a professional and timely manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution whenever possible.
• Escalate complex issues to the relevant departments or senior staff when necessary.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and actions taken.
• Identify customer needs and help customers use specific features or services.
• Process customer requests, such as orders, applications, or account updates.
• Gather customer feedback and share insights with the team to drive service improvements.
• Adhere to company policies and procedures, ensuring compliance in all customer interactions.
• Contribute to a positive and collaborative team environment.

Skills

Communication

Active listening

Problem solving

CRM software

Teamwork

Resilience

Learnability

Education

High school diploma

Tools

CRM software

Job description

Placements24 in Welkom seeks a Customer Care Specialist to ensure excellent customer service, resolve issues, and guide clients on products and services. You will be the first point of contact, handling inquiries with empathy and accuracy.

The role emphasizes effective communication, patience, and a customer-centric approach in a dynamic team environment, with a path toward career growth in customer relations.