Hybrid Customer Care Specialist: Growth & Perks

Placements24; Gqeberha; Hybrid; ZAR 89,000 - 134,000; Full time

Benefits offered by this job

Flexible hybrid work arrangement

Staff discounts on company products

Career development opportunities

Job summary

Placements24 in Port Elizabeth is seeking a Customer Care Representative for a hybrid role blending on-site collaboration with remote work flexibility. You will respond to inquiries, resolve issues, and guide customers through orders, returns and shipping.

The role emphasizes accurate CRM updates and patient, service-oriented communication. Applicants should bring experience in customer service, strong problem-solving skills, and a proactive approach to learning about our product range while

Qualifications

• Proven experience in customer service or call centre roles.
• Excellent communication and interpersonal skills with a friendly attitude.
• Strong problem-solving abilities and capacity to handle difficult situations.
• Proficiency with computers, CRM software and common office applications.
• Ability to multitask and manage time in a fast-paced environment.
• Willingness to work a hybrid schedule including some days in office.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues, complaints, and feedback effectively and efficiently.
• Provide accurate information about products, services, orders, and shipping.
• Process customer orders, returns, and exchanges according to company policies.
• Maintain customer records and update account information in the CRM system.
• Assist customers with website navigation and online purchasing issues.
• Identify customer needs and escalate priority issues to the appropriate departments.
• Contribute to building customer loyalty through exceptional service interactions.
• Collaborate with team members to share best practices and improve overall service delivery.
• Adhere to all company policies and procedures regarding customer service.

Skills

Customer service

Communication skills

Problem solving

CRM software

Multitasking

Team player

Education

High school diploma

Tools

CRM software

Office applications

Job description

Placements24 in Port Elizabeth is seeking a Customer Care Representative for a hybrid role blending on-site collaboration with remote work flexibility. You will respond to inquiries, resolve issues, and guide customers through orders, returns and shipping.

The role emphasizes accurate CRM updates and patient, service-oriented communication. Applicants should bring experience in customer service, strong problem-solving skills, and a proactive approach to learning about our product range while