Hybrid E-commerce Support Specialist - Customer Care Pro

Placements24; Gqeberha; Ibrido; ZAR 180.000 - 300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work arrangement

Employee discount

Training opportunities

Paid time off

Medical aid

Pension fund

Team events

Career growth

Descrizione del lavoro

Placements24 in Port Elizabeth, Eastern Cape, is seeking a Customer Support Specialist to assist customers with online orders, tracking, and product inquiries. You will be the brand voice, delivering a high-quality shopping experience in a hybrid work setup that blends remote work with Port Elizabeth office collaboration.

The role requires strong communication, problem-solving, and familiarity with CRM tools.

Competenze

• Experience in customer service, preferably in e-commerce.
• Excellent written and verbal communication.
• Familiar with CRM software and ecommerce platforms.

Mansioni

• Handle inquiries via email, live chat, and phone regarding orders, products, shipping, and returns.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Provide product information and recommendations to customers.
• Troubleshoot and resolve customer issues related to online orders and website functionality.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Gather customer feedback and share insights with the relevant teams to improve services and products.
• Escalate complex issues to supervisors or other departments when necessary.
• Assist in managing customer reviews and social media inquiries related to support.
• Ensure a high level of customer satisfaction is maintained at all times.
• Adhere to company policies and procedures regarding customer service.

Conoscenze

Customer service

Communication

Problem solving

CRM experience

E-commerce platforms

Multitasking

Attention to detail

Formazione

High school diploma

Strumenti

CRM software

Descrizione del lavoro

Placements24 in Port Elizabeth, Eastern Cape, is seeking a Customer Support Specialist to assist customers with online orders, tracking, and product inquiries. You will be the brand voice, delivering a high-quality shopping experience in a hybrid work setup that blends remote work with Port Elizabeth office collaboration.

The role requires strong communication, problem-solving, and familiarity with CRM tools.