Hybrid Customer Experience Specialist

Placements24; East London; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Hybrid work model

Medical aid

Training opportunities

Supportive team

Employee discounts

Impact on customer satisfaction

Résumé du poste

Placements24 in East London is seeking a dedicated Customer Service Representative to support customers across channels and ensure satisfaction. The role blends remote work with in-office collaboration to handle inquiries, guide product experiences, and uphold service standards.

The ideal candidate has strong communication, patience, and problem-solving skills, with experience in customer service and familiarity with CRM systems. Hybrid setup and benefits offered.

Qualifications

• Experience in customer service, preferably in retail or contact center.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Proficiency with customer service software and CRM systems.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent; some college or vocational training is a plus.

Responsabilités

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Identify and elevate complex issues to appropriate departments or supervisors.
• Gather customer feedback and report it to management to help improve services.
• Adhere to company customer service standards and performance metrics.
• Assist with administrative tasks as needed.
• Contribute to a positive and collaborative team environment.

Connaissances

Customer service experience

Communication skills

Listening skills

Problem-solving

Empathy

Multitasking

Time management

Formation

High school diploma or equivalent

Some college or vocational training

Outils

CRM software

Description du poste

Placements24 in East London is seeking a dedicated Customer Service Representative to support customers across channels and ensure satisfaction. The role blends remote work with in-office collaboration to handle inquiries, guide product experiences, and uphold service standards.

The ideal candidate has strong communication, patience, and problem-solving skills, with experience in customer service and familiarity with CRM systems. Hybrid setup and benefits offered.