Hybrid E-commerce CX Specialist - Port Elizabeth

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Training opportunities

Flexible hybrid work

Paid annual leave

Job summary

Placements24 is seeking an E-commerce Customer Experience Specialist in Port Elizabeth, Eastern Cape. The role combines office work with remote flexibility in a hybrid setup and focuses on delivering outstanding shopping support and customer care.

You will handle inquiries across channels, resolve issues, update records, and collaborate with logistics and marketing to improve the online experience. A customer-centric mindset and strong communication are essential.

Qualifications

• Excellent written and verbal English communication.
• Minimum of 2 years in customer service, preferably e-commerce.
• Proficiency with customer support software and CRM systems.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask in a fast-paced environment.
• Team player who can work independently when needed.

Responsibilities

• Respond to customers via email, phone, and live chat promptly and professionally.
• Resolve issues to ensure customer satisfaction and retention.
• Process orders, returns, and exchanges accurately.
• Provide product information and support to customers.
• Gather feedback and identify trends to improve service.
• Collaborate with logistics and marketing to resolve complex issues.
• Maintain accurate customer records and logs.
• Contribute to FAQ updates and self-service resources.
• Identify opportunities to enhance the on-site shopping experience.

Skills

Communication skills

Problem solving

Attention to detail

Education

High school diploma

Tools

CRM systems

Job description

Placements24 is seeking an E-commerce Customer Experience Specialist in Port Elizabeth, Eastern Cape. The role combines office work with remote flexibility in a hybrid setup and focuses on delivering outstanding shopping support and customer care.

You will handle inquiries across channels, resolve issues, update records, and collaborate with logistics and marketing to improve the online experience. A customer-centric mindset and strong communication are essential.