Customer Support Specialist – On-site in George, Growth & Benefits

Placements24; George; Sur place; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Medical aid

Provident fund

Paid annual leave

Sick leave

Training opportunities

Work-life balance

Résumé du poste

Placements24 in George, Western Cape seeks a dedicated Customer Support Agent to provide outstanding service, handle inquiries, and resolve issues efficiently. You will be the first point of contact, ensuring customer satisfaction and loyalty in a stable, reputable organization within the Western Cape region.

The role requires on-site work in George, with a focus on proactive communication, problem-solving, and teamwork to enhance the customer experience and support documentation development.

Qualifications

• High school diploma or equivalent; further education or relevant certifications are a plus.
• Previous experience in customer service, call center, or related field is preferred.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and CRM systems.
• Ability to remain calm and professional under pressure.
• Team player with a positive attitude and strong work ethic.
• Must be legally authorized to work in South Africa and available for on-site work in George.

Responsabilités

• Respond to customer inquiries promptly and professionally via various channels.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Document customer interactions, issues, and resolutions in the CRM system.
• Maintain a high level of customer satisfaction by ensuring timely and effective solutions.
• Identify and communicate customer feedback and recurring issues to management.
• Assist in the development of support documentation and FAQs.
• Collaborate with internal teams to ensure seamless customer experience.
• Adhere to all company policies and procedures, and maintain data privacy.

Connaissances

English communication

Active listening

Problem-solving

Teamwork

Formation

High school diploma

Outils

CRM software

Description du poste

Placements24 in George, Western Cape seeks a dedicated Customer Support Agent to provide outstanding service, handle inquiries, and resolve issues efficiently. You will be the first point of contact, ensuring customer satisfaction and loyalty in a stable, reputable organization within the Western Cape region.

The role requires on-site work in George, with a focus on proactive communication, problem-solving, and teamwork to enhance the customer experience and support documentation development.