Customer Service Representative - Hybrid

Placements24; George; Hybride; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Placements24 is seeking a Customer Service Representative in George, Western Cape. The role blends home and office work, with the primary duty of assisting customers, resolving inquiries, and fostering loyalty to our client’s brand.

The successful candidate will be customer-focused with strong communication and relationship-building skills. Responsibilities include handling inquiries via multiple channels, processing orders and returns, maintaining accurate records, and supporting colleagues

Qualifications

• Previous experience in customer service or retail role is essential.
• Excellent verbal and written communication skills.
• Strong interpersonal and active listening skills.
• Proficiency in using computer systems and customer management software.
• Ability to multitask and manage time effectively in a dynamic environment.
• Customer-centric approach with a passion for helping others.
• Hybrid work: able to work remotely and from George office.
• Positive attitude and willingness to learn.

Responsabilités

• Respond to customer inquiries via phone, email, and in-person, with accurate information.
• Handle customer complaints and resolve issues professionally and empathetically.
• Process orders, returns, and exchanges per company policies.
• Maintain customer records by updating account information.
• Provide product information and recommendations.
• Assist with general administrative tasks to support the CS department.
• Collaborate with other departments to ensure seamless customer experiences.
• Identify opportunities to improve CS processes and satisfaction.
• Achieve personal and team-based CS targets.

Description du poste

About the Role

Our client, a reputable retail enterprise, is looking for a dynamic and customer-focused Customer Service Representative to join their team in George, Western Cape . This hybrid role offers the flexibility of working both from home and in the office, providing a balanced work environment. You will be the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our client's brand. This is an excellent opportunity for an individual with a strong service orientation and excellent communication skills to contribute to a well-established organization. We are dedicated to providing our customers with the highest level of support, and this role is central to achieving that goal. The successful candidate will play a crucial part in maintaining customer loyalty and enhancing our client's reputation in the market.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information and solutions.
• Handle customer complaints and resolve issues with professionalism and empathy.
• Process orders, returns, and exchanges according to company policies.
• Maintain customer records by updating account information accurately.
• Provide product information and recommendations to customers.
• Assist with general administrative tasks as needed to support the customer service department.
• Collaborate with other departments to ensure seamless customer experiences.
• Identify opportunities to improve customer service processes and customer satisfaction.
• Achieve personal and team-based customer service targets.

Requirements

• Previous experience in a customer service or retail role is essential.
• Excellent verbal and written communication skills.
• Strong interpersonal and active listening skills.
• Proficiency in using computer systems and customer management software.
• Ability to multitask and manage time effectively in a dynamic environment.
• A customer-centric approach with a passion for helping others.
• Ability to work both remotely and from the George office as required by the hybrid schedule.
• A positive attitude and a willingness to learn.