Hybrid Retail Customer Care Specialist

Placements24; Benoni; Hybrid; ZAR 55,000 - 103,000; Full time

Benefits offered by this job

Hybrid work arrangement

Employee discounts on products

Training & development opportunities

Paid time off and holiday pay

Regular performance evaluations

Job summary

Placements24 in Benoni, Gauteng, seeks a friendly Customer Care Representative to handle inquiries in-store and online, resolving issues and guiding shoppers. You will respond via phone, email, and social media, maintaining accurate records and promoting the brand.

You'll collaborate with store teams to ensure a seamless customer experience and contribute to loyalty. The role offers a hybrid work arrangement, competitive hourly pay, employee discounts, ongoing training and development, and

Qualifications

• Experience in customer service or retail is essential.
• Excellent communication and interpersonal skills.
• Patient, empathetic demeanor with problem-solving ability.
• Proficiency with basic computer apps and POS systems.
• Ability to multitask and manage time effectively.
• Positive attitude and willingness to help customers.
• Team player with ability to work with store colleagues.
• High school diploma or equivalent required.
• Flexible to work shifts, including weekends.
• Understanding of Benoni retail landscape is beneficial.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with accurate information.
• Resolve complaints and issues promptly; escalate when needed.
• Process orders, returns, and exchanges per policy.
• Provide product information and recommendations.
• Maintain accurate customer records and logs.
• Assist customers navigating the website and online store.
• Gather feedback and report recurring issues.
• Promote company products and services.
• Ensure high levels of customer satisfaction.
• Collaborate with store staff and management to resolve issues.

Skills

Communication

Interpersonal skills

Problem-solving

Time management

Multitasking

Teamwork

Customer focus

Positive attitude

Empathy

Education

High school diploma or equivalent

Tools

POS systems

Basic computer apps

Job description

Placements24 in Benoni, Gauteng, seeks a friendly Customer Care Representative to handle inquiries in-store and online, resolving issues and guiding shoppers. You will respond via phone, email, and social media, maintaining accurate records and promoting the brand.

You'll collaborate with store teams to ensure a seamless customer experience and contribute to loyalty. The role offers a hybrid work arrangement, competitive hourly pay, employee discounts, ongoing training and development, and