Customer Experience Specialist — Growth & Support

Placements24; George; Sur place; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Provident fund

Medical aid

Growth opportunities

Stable schedule

Résumé du poste

Placements24 is seeking a dedicated Customer Service Representative to join our client’s George-based team in the Western Cape. You will manage customer interactions, resolve inquiries, and uphold a superior service experience for an established client base.

You’ll serve as a brand ambassador, combining empathy with effective problem-solving, clear communication, and accurate CRM logging to support ongoing customer satisfaction and process improvements in a stable, growth-oriented environment.

Qualifications

• 3+ years in customer service or call center.
• Excellent communication and rapport-building skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficient with computer systems and software applications.
• Able to multitask, prioritize, and manage time.
• Positive attitude and strong work ethic.
• High school diploma or equivalent; further customer service certs are a plus.
• Resilience in stressful situations.
• Commitment to exceptional customer service.

Responsabilités

• Handle inbound customer calls, emails, and chat inquiries.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Resolve product or service problems with clear explanation and fastest solution.
• Escalate complex issues while maintaining ownership until resolution.
• Maintain product knowledge and company policies to assist customers.
• Log all customer interactions in the CRM system.
• Suggest improvements to customer service processes and policies.
• Support the team to achieve related results.
• Ensure customer satisfaction through quality service.

Connaissances

Customer service

Communication

Problem-solving

Multitasking

Time management

Resilience

Positive attitude

Interpersonal skills

Conflict resolution

Formation

High school diploma

Customer service certification

Outils

CRM software

Computer systems

Office software

Description du poste

Placements24 is seeking a dedicated Customer Service Representative to join our client’s George-based team in the Western Cape. You will manage customer interactions, resolve inquiries, and uphold a superior service experience for an established client base.

You’ll serve as a brand ambassador, combining empathy with effective problem-solving, clear communication, and accurate CRM logging to support ongoing customer satisfaction and process improvements in a stable, growth-oriented environment.