Hybrid Customer Support Pro - Growth & Training

Placements24; George; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Career growth

Comprehensive benefits

Training programs

Team oriented culture

Professional development

Résumé du poste

Placements24 in George, Western Cape, is hiring a Customer Support Representative for a hybrid role balancing remote work with in-office collaboration. You will be the primary contact for customers, addressing inquiries, resolving issues, and ensuring a positive service experience across channels.

The successful candidate thrives in a team, communicates clearly, records interactions in the CRM, and looks for ways to improve the customer journey.

Qualifications

• Prior experience in customer service or related field preferred.
• Excellent communication and interpersonal skills required.
• Strong problem-solving abilities and attention to detail expected.
• Familiarity with CRM software and helpdesk systems beneficial.

Responsabilités

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues to ensure satisfaction.
• Accurately record customer interactions and resolutions in the CRM.
• Provide information about products and services to customers.
• Identify opportunities to improve customer experience and provide feedback to management.
• Collaborate with internal teams to resolve issues promptly.
• Contribute to development of customer support resources and knowledge bases.
• Adhere to company policies in all interactions.
• Participate in team meetings and training, remotely and in-office.

Connaissances

Excellent communication

Customer service

Problem-solving

Attention to detail

Teamwork

Independent worker

Customer-centric mindset

Formation

High school diploma or equivalent

Outils

CRM software

Helpdesk systems

Microsoft Office

Description du poste

Placements24 in George, Western Cape, is hiring a Customer Support Representative for a hybrid role balancing remote work with in-office collaboration. You will be the primary contact for customers, addressing inquiries, resolving issues, and ensuring a positive service experience across channels.

The successful candidate thrives in a team, communicates clearly, records interactions in the CRM, and looks for ways to improve the customer journey.