Senior Front Office Manager

Placements24; Klerksdorp; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Career development opportunities

Job summary

Placements24 is recruiting a Senior Front Office Manager for a premier hotel in Klerksdorp, North West. You will lead the front desk team, oversee check-in/check-out, handle guest inquiries, and maintain service excellence to ensure a seamless guest experience.

The ideal candidate has 4+ years in front office management, strong leadership, and proficiency with PMS/front office software. Flexibility to work evenings, weekends, and holidays is essential.

Qualifications

• Diploma or degree in Hospitality Management or related field preferred.
• Minimum 4 years front office management experience, with at least 2 years in a senior role.
• Proven leadership abilities with the capacity to manage and motivate a diverse team.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in property management systems (PMS) and front office software.
• Flexible working hours, including evenings, weekends and public holidays.

Responsibilities

• Oversee day-to-day front desk operations with courteous service.
• Lead, train, and motivate the front office team to meet targets.
• Manage check-in/check-out processes with accuracy and speed.
• Handle guest inquiries, requests, and complaints professionally.
• Implement and enforce front office policies and procedures.
• Coordinate with housekeeping to ensure room readiness.
• Monitor guest feedback and implement service recovery measures.
• Prepare daily occupancy, revenue, and guest satisfaction reports.
• Maintain a clean, presentable front desk area.
• Collaborate with other departments to ensure cohesive guest experiences.

Skills

Leadership

Communication

Problem-solving

PMS proficiency

Front desk ops

Team motivation

Education

Hospitality management degree/diploma

Tools

PMS software

Front desk software

Job description

About the Role

Our client, a premier hotel in Klerksdorp, North West , is seeking a highly experienced and guest-focused Senior Front Office Manager to lead their front desk operations. This role is critical in ensuring a seamless and welcoming experience for all guests from arrival to departure. You will be responsible for managing the front desk team, overseeing check-in/check-out processes, handling guest inquiries and complaints, and maintaining the highest standards of service excellence. The ideal candidate will possess exceptional leadership skills, a strong understanding of hotel operations, and a genuine passion for guest satisfaction. This is an excellent opportunity to contribute to the success of a leading hotel in Klerksdorp and develop your career within the hospitality sector.

Key Responsibilities

• Manage the day-to-day operations of the front desk, ensuring efficient and courteous service.
• Lead, train, and motivate the front office team to achieve performance goals.
• Oversee guest check-in and check-out processes, ensuring accuracy and speed.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Implement and enforce hotel policies and procedures related to front office operations.
• Manage room inventory and work closely with the housekeeping department to ensure room readiness.
• Monitor guest feedback and implement service recovery strategies as needed.
• Prepare daily reports on occupancy, revenue, and guest satisfaction.
• Ensure the front desk area is well-maintained and presentable at all times.
• Collaborate with other hotel departments to ensure a cohesive guest experience.

Requirements

• A minimum of 4 years of experience in front office management, with at least 2 years in a senior role.
• A diploma or degree in Hospitality Management or a related field is preferred.
• Proven leadership skills with the ability to manage and motivate a diverse team.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in property management systems (PMS) and front office software.
• A strong understanding of hotel operations and guest service principles.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• A customer-centric approach with a passion for delivering exceptional guest experiences.
• Experience in the North West hospitality market is advantageous.

Benefits

Our client offers a competitive salary and benefits package, including comprehensive medical aid and a provident fund. Opportunities for professional development and career advancement within the hotel group are available. This role provides a challenging and rewarding environment in the heart of Klerksdorp , where your contributions to guest satisfaction will be highly valued. Join a team dedicated to excellence in hospitality.