Hotel Operations Manager

Placements24; Durban; On-site; ZAR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Bonus

Health insurance

Paid time off

Career development

Employee discounts

Relocation assistance

Pension

Performance reviews

Job summary

Placements24 in Durban, KwaZulu-Natal, seeks an experienced Hotel Operations Manager to oversee day-to-day operations across all hotel departments, ensuring seamless service delivery and guest satisfaction. You will lead frontline teams, develop strategies to improve profitability, manage budgets, and uphold brand standards in a fast-paced hospitality environment.

The role reports to the General Manager and offers a competitive salary, bonus potential, and opportunities for professional

Qualifications

• Minimum of 7 years in hotel management, with at least 3 years in a managerial role.
• Proven track record of managing hotel operations and driving profitability.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of front office, housekeeping, F&B, and maintenance.
• Experience with hotel management software (PMS) and related technologies.
• Ability to develop and manage budgets.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Flexibility to work varied shifts, including weekends and holidays.
• Must be based in or able to commute to Durban, KwaZulu-Natal.

Responsibilities

• Manage and coordinate daily operations of all hotel departments to ensure seamless service delivery.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Oversee departmental budgets, manage costs, and identify opportunities for revenue enhancement.
• Ensure compliance with all health, safety, and sanitation regulations.
• Lead, train, motivate, and manage a diverse team of hotel staff.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Monitor guest feedback and address any concerns or complaints promptly and professionally.
• Collaborate with department heads to set performance goals and ensure their achievement.
• Maintain high standards of property appearance and maintenance.
• Implement and oversee operational policies and procedures.

Skills

Leadership

Communication

Interpersonal skills

Budgeting

Problem-solving

Decision-making

Team management

Education

Bachelor’s degree in Hospitality Management

Business Administration or related field

Tools

PMS

Job description

About the Role

Our client, a distinguished hotel group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day operations of their flagship property in **Durban, KwaZulu-Natal, ZA**. This is a leadership role responsible for ensuring the highest standards of service delivery, operational efficiency, and guest satisfaction across all hotel departments, including front office, housekeeping, food and beverage, and maintenance. The ideal candidate will possess strong leadership qualities, a comprehensive understanding of hotel management, and a passion for hospitality excellence. You will be instrumental in driving profitability, managing costs, and fostering a positive and productive work environment for your team. This role requires a hands‑on approach and a commitment to upholding the brand's reputation for quality and service within the bustling **Durban** hospitality scene. You will report directly to the General Manager and play a critical role in the strategic direction of the hotel.

Key Responsibilities

• Manage and coordinate the daily operations of all hotel departments to ensure seamless service delivery.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Oversee departmental budgets, manage costs, and identify opportunities for revenue enhancement.
• Ensure compliance with all health, safety, and sanitation regulations.
• Lead, train, motivate, and manage a diverse team of hotel staff.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Monitor guest feedback and address any concerns or complaints promptly and professionally.
• Collaborate with department heads to set performance goals and ensure their achievement.
• Maintain high standards of property appearance and maintenance.
• Implement and oversee operational policies and procedures.

Requirements

• Minimum of 7 years of experience in hotel management, with at least 3 years in a managerial or supervisory role.
• Proven track record of successfully managing hotel operations and driving profitability.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of hotel operations, including front office, housekeeping, F&B, and maintenance.
• Experience with hotel management software (PMS) and other relevant technologies.
• Ability to develop and manage budgets effectively.
• Strong problem-solving and decision-making skills.
• A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Flexibility to work varied shifts, including weekends and holidays.
• Must be based in or able to commute to **Durban, KwaZulu-Natal, ZA**.

Benefits

• Competitive salary and attractive bonus structure.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday allowance.
• Opportunities for professional development and career advancement within a reputable hotel group.
• Employee discounts on hotel stays and dining.
• Dynamic and challenging work environment in **Durban**.
• Relocation assistance may be available for exceptional candidates.
• Pension fund contribution.
• Regular performance reviews and feedback.
• Be part of a team dedicated to delivering exceptional hospitality experiences.