Luxury Hotel Operations Leader | Guest Experience & Growth

Placements24; Midrand; Sur place; ZAR 900 000 - 1 800 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health and medical aid

Performance-based bonus

Accommodation assistance may be-pro

Development opportunities

Discounted hotel rates

Dynamic work environment

Résumé du poste

Placements24 is seeking an experienced Luxury Hotel Operations Manager for a flagship property in Midrand, Gauteng. You will oversee day-to-day operations across Rooms, F&B, Front Office, and Housekeeping, driving service excellence and profitability.

You will lead a diverse team, implement strategies to elevate guest satisfaction, manage budgets, and maintain brand standards in a high-end market. English fluency is essential, with additional languages a plus.

Qualifications

• Minimum 5 years in a senior management role in luxury hospitality.
• Bachelor's degree in Hospitality Management or related field.
• Proven ability to lead diverse teams and manage complex hotel operations.
• Strong budgeting and P&L management skills.

Responsabilités

• Oversee daily operations of all hotel departments including Rooms Division, Food & Beverage, Front Office, and Housekeeping.
• Develop and implement operational strategies to enhance guest satisfaction and service quality.
• Manage departmental budgets, control costs, and identify opportunities for revenue generation.
• Ensure compliance with health, safety, and hygiene standards.
• Lead, train, and motivate a team of department heads and staff to achieve operational goals.
• Conduct regular performance reviews and provide constructive feedback.
• Handle guest complaints and resolve issues promptly and professionally.
• Collaborate with the General Manager on strategic planning and business development initiatives.
• Maintain relationships with suppliers and vendors.
• Monitor industry trends and best practices to ensure competitive service delivery.

Connaissances

Team leadership

Budgeting

P&L management

Strategic planning

PMS software

Customer service

English fluency

Formation

Bachelor's degree in Hospitality Management

Outils

PMS software

MS Office Suite

Description du poste

Placements24 is seeking an experienced Luxury Hotel Operations Manager for a flagship property in Midrand, Gauteng. You will oversee day-to-day operations across Rooms, F&B, Front Office, and Housekeeping, driving service excellence and profitability.

You will lead a diverse team, implement strategies to elevate guest satisfaction, manage budgets, and maintain brand standards in a high-end market. English fluency is essential, with additional languages a plus.