Hotel General Manager - Lead Ops, Finance & Team

The Good Human (Pty)Ltd; Durban; On-site; ZAR 781,000 - 949,000; Full time

Job summary

The Good Human (Pty)Ltd is seeking a seasoned Hotel Manager to oversee daily operations, drive financial success, and build a motivated, high-performing team. You will lead financial management, governance, and HR initiatives while ensuring exceptional guest service and brand standards across the property.

This role offers a competitive monthly salary of 70,000 to 85,000 ZAR, negotiable based on experience, with the opportunity to shape the future of a well-established hotel brand and contribute

Qualifications

• Formal qualification related to finance, law, or human resources, or extensive managerial experience.
• Proven management track record in hotel operations and team leadership.
• Currently hold a Head of Department (HOD) position or similar senior management role.
• Strong leadership and strategic planning skills.
• Solid financial management expertise.
• Excellent communication and team-building abilities.

Responsibilities

• Oversee hotel financial functions including budget prep, forecasting, Capex, cash flow, and board papers.
• Ensure compliance with corporate governance standards per Tsogo Sun requirements.
• Manage human resources, including staff recruitment, development, and retention strategies.
• Develop and implement sales and marketing strategies to grow market share and guest satisfaction.
• Build and execute short- and long-term operational strategies and action plans.
• Monitor daily operations to ensure efficiency and service standards.
• Ensure guest experience aligns with brand promise and service levels.
• Lead, motivate, and develop a high-performing team through effective leadership.
• Collaborate across departments to uphold hotel standards and guest service.

Skills

Team leadership

Financial management

Strategic planning

Operations management

Budgeting & forecasting

Communication

Staff development

Hospitality industry knowledge

Education

Finance/Law/HR qualification

Job description

The Good Human (Pty)Ltd is seeking a seasoned Hotel Manager to oversee daily operations, drive financial success, and build a motivated, high-performing team. You will lead financial management, governance, and HR initiatives while ensuring exceptional guest service and brand standards across the property.

This role offers a competitive monthly salary of 70,000 to 85,000 ZAR, negotiable based on experience, with the opportunity to shape the future of a well-established hotel brand and contribute