Luxury Hotel Deputy General Manager | Guest Experience

The Good Human (Pty)Ltd; South Africa; On-site; ZAR 614,000 - 725,000; Full time

Job summary

The Good Human (Pty)Ltd in South Africa seeks a Deputy General Manager to influence strategic direction and operational success across its luxury hotel operations. You will lead, coach and develop department heads, ensure exceptional guest experiences, manage budgeting and governance, and stand in for the General Manager when required.

Minimum 7 years in a 5-star hospitality market and a proven track record in senior leadership are essential, as is strong financial acumen and stakeholder

Qualifications

• Minimum of 7 years’ experience in the 5-star hospitality market.
• Proven experience in a Deputy General Manager or similar senior leadership role.
• Demonstrated financial and commercial acuity.
• Strong leadership, strategic planning, and management skills.
• Excellent guest relations and stakeholder management abilities.
• Good understanding of compliance management and health and safety standards.

Responsibilities

• Support the General Manager in shaping the overall management and strategic vision of the hotel.
• Provide visible, hands-on leadership across all operational departments.
• Ensure compliance with corporate governance standards and legislation.
• Develop and implement strategies aligned with the hotel’s mission, vision, and values.
• Drive exceptional guest experiences, uphold service excellence, and monitor guest satisfaction.
• Lead initiatives to improve operational efficiency, profitability, and cost management.
• Foster a positive, professional, and high-performance hotel culture.
• Build strong relationships with key guests, clients, partners, and stakeholders.
• Support budgeting, forecasting, revenue optimisation, and financial performance management.
• Identify opportunities for service, product, and guest proposition enhancements.
• Maintain operational responsibility in the General Manager’s absence.
• Lead, coach, and develop department heads and hotel teams.

Skills

Strategic leadership

Financial acumen

Guest relations

Stakeholder management

Compliance & safety

People leadership

Hospitality experience

Job description

The Good Human (Pty)Ltd in South Africa seeks a Deputy General Manager to influence strategic direction and operational success across its luxury hotel operations. You will lead, coach and develop department heads, ensure exceptional guest experiences, manage budgeting and governance, and stand in for the General Manager when required.

Minimum 7 years in a 5-star hospitality market and a proven track record in senior leadership are essential, as is strong financial acumen and stakeholder