Hotel General Manager: Guest Experience & Revenue Leader

Babylonstoren; Franschhoek; On-site; ZAR 1,200,000 - 1,700,000; Full time

Job summary

Babylonstoren in Franschhoek seeks an exceptional Hotel General Manager to lead all hotel operations with a passion for outstanding hospitality and guest service. You will bring senior leadership experience, drive performance and foster a high‑performing team.

The role requires a recognised hospitality qualification, fluency in Afrikaans and English, strong revenue management skills, and the ability to manage budgets, safety standards and guest satisfaction in a fast-paced environment.

Qualifications

• Minimum five years' senior management experience in hospitality with a strong rooms division background.
• Fluency in Afrikaans and English.
• Proven revenue management experience with strategies to optimise performance.
• Strong leadership to motivate and develop a high-performing service team.
• Commitment to guest satisfaction and service excellence.
• Excellent analytical, interpersonal, organisational and communication skills.
• Ability to perform effectively under pressure in a fast-paced environment.

Responsibilities

• Oversee day-to-day operations of the hotel, including the reservations team.
• Manage all operational departments, including sales/marketing, housekeeping, front office, tour guides, leisure services, HR and finance.
• Manage budgets and ensure adherence to financial targets.
• Maintain quality standards across hygiene, health and safety compliance.
• Lead the hotel team to achieve departmental and overall hotel performance objectives.
• Drive training, development and ongoing performance management of staff.
• Ensure compliance with statutory requirements and internal policies.
• Equip the hotel team to confidently handle guest queries and resolutions.
• Manage guest expectations and oversee effective resolution of feedback and concerns.

Skills

Leadership

Revenue management

Hospitality operations

Team development

Guest satisfaction

Analytical thinking

Communication

Education

Hospitality qualification

Job description

Babylonstoren in Franschhoek seeks an exceptional Hotel General Manager to lead all hotel operations with a passion for outstanding hospitality and guest service. You will bring senior leadership experience, drive performance and foster a high‑performing team.

The role requires a recognised hospitality qualification, fluency in Afrikaans and English, strong revenue management skills, and the ability to manage budgets, safety standards and guest satisfaction in a fast-paced environment.