GM, Luxury Estate Hospitality & Guest Experience

HotelJobs; Franschhoek; On-site; ZAR 1,200,000 - 2,000,000; Full time

Job summary

HotelJobs near Franschhoek seeks an experienced General Manager of Hospitality to oversee a premium wine estate's restaurant, tasting centre, events, accommodation, reservations and sales & marketing. You will ensure exceptional guest experiences, strong financial performance and consistent service standards.

Reporting to the CEO, you will lead several departments, drive revenue, develop marketing initiatives and build partnerships while mentoring managers and maintaining compliance and risk

Qualifications

• 10–12 years of hospitality operations experience, ideally in a multi-unit or estate-style environment.
• At least 5 years in a senior leadership or GM/Operations Director role.
• Experience overseeing multiple hospitality departments (F&B, events, accommodation, guest services, wine tasting).
• Strong sales and marketing background with proven revenue management.

Responsibilities

• Lead hospitality operations across all outlets and support functions, maintaining service standards.
• Take accountability for revenue, budgets and operating costs; drive profitability.
• Develop and implement sales initiatives, marketing campaigns and partnerships to increase visitation and guest spend.
• Coach and develop departmental managers; promote a collaborative, high-performance culture.
• Ensure compliance, risk management and continuous improvement to protect estate assets.

Skills

Leadership

Strategic planning

Sales & Marketing

Financial management

Stakeholder management

People development

Education

Bachelor's Degree in Hospitality Management

Job description

HotelJobs near Franschhoek seeks an experienced General Manager of Hospitality to oversee a premium wine estate's restaurant, tasting centre, events, accommodation, reservations and sales & marketing. You will ensure exceptional guest experiences, strong financial performance and consistent service standards.

Reporting to the CEO, you will lead several departments, drive revenue, develop marketing initiatives and build partnerships while mentoring managers and maintaining compliance and risk