Hotel General Manager

Babylonstoren; Franschhoek; On-site; ZAR 1,200,000 - 1,700,000; Full time

Job summary

Babylonstoren in Franschhoek seeks an exceptional Hotel General Manager to lead all hotel operations with a passion for outstanding hospitality and guest service. You will bring senior leadership experience, drive performance and foster a high‑performing team.

The role requires a recognised hospitality qualification, fluency in Afrikaans and English, strong revenue management skills, and the ability to manage budgets, safety standards and guest satisfaction in a fast-paced environment.

Qualifications

• Minimum five years' senior management experience in hospitality with a strong rooms division background.
• Fluency in Afrikaans and English.
• Proven revenue management experience with strategies to optimise performance.
• Strong leadership to motivate and develop a high-performing service team.
• Commitment to guest satisfaction and service excellence.
• Excellent analytical, interpersonal, organisational and communication skills.
• Ability to perform effectively under pressure in a fast-paced environment.

Responsibilities

• Oversee day-to-day operations of the hotel, including the reservations team.
• Manage all operational departments, including sales/marketing, housekeeping, front office, tour guides, leisure services, HR and finance.
• Manage budgets and ensure adherence to financial targets.
• Maintain quality standards across hygiene, health and safety compliance.
• Lead the hotel team to achieve departmental and overall hotel performance objectives.
• Drive training, development and ongoing performance management of staff.
• Ensure compliance with statutory requirements and internal policies.
• Equip the hotel team to confidently handle guest queries and resolutions.
• Manage guest expectations and oversee effective resolution of feedback and concerns.

Skills

Leadership

Revenue management

Hospitality operations

Team development

Guest satisfaction

Analytical thinking

Communication

Education

Hospitality qualification

Job description

Babylonstoren is seeking an exceptional Hotel General Manager with a passion for delivering outstanding hospitality and overseeing all aspects of hotel operations. The successful candidate will be an experienced, professional and driven leader with strong interpersonal, operational and administrative skills.

Requirements

• A recognised hospitality qualification.
• Fluency in Afrikaans and English
• A minimum of five years' senior management experience in the hospitality industry, with a strong rooms division background.
• Proven experience in revenue management, including implementing strategies to optimise performance during low season.
• Strong understanding of management principles and hotel operations.
• Excellent leadership skills, with the ability to motivate, train and develop a high-performing service team.
• A genuine commitment to guest satisfaction and service excellence.
• Strong analytical, interpersonal, organisational and communication skills.
• Effective conflict management and problem-solving abilities.
• High levels of integrity and professionalism.
• Proven project management experience.
• Ability to perform effectively under pressure in a fast-paced environment.

Responsibilities

• Oversee the day-to-day operations of the hotel, including the reservations team.
• Manage all operational departments, including sales and marketing, housekeeping, front office (reception and concierge), tour guides, leisure services, human resources and finance, as required.
• Manage budgets and ensure adherence to agreed financial targets.
• Maintain and monitor quality standards across all areas, including hygiene, health and safety compliance.
• Lead the hotel team to achieve departmental and overall hotel performance objectives.
• Drive the training, development and ongoing performance management of staff.
• Ensure compliance with all statutory requirements, internal policies and best-practice standards.
• Equip the hotel team to confidently handle and resolve guest queries.
• Manage guest expectations and oversee the effective resolution of all customer feedback and concerns.