Hotel General Manager

Placements24; Polokwane; On-site; ZAR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Medical aid

Bonuses

Housing allowance

Professional development

Discounts on hotel services

Job summary

Placements24 is seeking an accomplished Hotel General Manager in Polokwane, Limpopo. You will provide strategic leadership, oversee all hotel operations, and drive profitability while maintaining brand standards and exceptional guest experiences.

The ideal candidate will have 8–10 years in hotel management, with 3–5 years in a GM or senior leadership role, strong financial acumen, and a passion for leading diverse teams in a dynamic hospitality environment.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• MBA is a plus.

Responsibilities

• Develop and execute strategic plans to enhance profitability, guest satisfaction, and operational efficiency.
• Oversee all hotel operations including Front Office, Housekeeping, F&B, Sales & Marketing, and HR.
• Manage budgeting, forecasting, P&L responsibility, and cost control.
• Lead, motivate, and develop a high-performing team of department heads and staff.
• Ensure delivery of outstanding guest service and uphold quality standards.
• Coordinate capital projects and maintain property condition.

Job description

About the Role

Our client, a prestigious hotel property in Polokwane, Limpopo , is seeking an accomplished and results-driven Hotel General Manager. This senior leadership role is responsible for the overall strategic direction, operational management, and financial performance of the hotel. You will oversee all departments, ensuring exceptional guest experiences, maintaining brand standards, and achieving profitability targets. The ideal candidate is a visionary leader with extensive experience in hotel operations, strong financial acumen, and a passion for creating a positive work environment for staff. This is a pivotal opportunity to lead a significant establishment in the growing Polokwane region and contribute to its continued success and reputation within the hospitality industry.

Key Responsibilities

Develop and execute strategic plans to enhance profitability, guest satisfaction, and operational efficiency. Oversee all hotel operations, including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Human Resources. Manage the hotel's financial performance, including budgeting, forecasting, P&L responsibility, and cost control. Lead, motivate, and develop a high-performing team of department heads and staff. Ensure the delivery of outstanding guest service and maintain the highest standards of quality across all touchpoints. Implement and uphold brand standards and operational procedures. Manage capital improvement projects and maintain the physical condition of the property. Develop and execute sales and marketing strategies to drive occupancy and revenue. Represent the hotel in the local community and engage with key stakeholders. Ensure compliance with all legal, health, safety, and environmental regulations.

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA is a plus. Minimum of 8-10 years of progressive hotel management experience, with at least 3-5 years in a General Manager role or equivalent senior leadership position. Proven track record of successfully managing hotel operations and financial performance. Strong understanding of market dynamics, revenue management, and sales strategies. Exceptional leadership, communication, and interpersonal skills. Demonstrated ability to lead and develop diverse teams. Proficiency in hotel management software and financial reporting tools. Experience in the Polokwane, Limpopo market is highly desirable. Ability to work flexible hours, including weekends and public holidays, as required.

Benefits

Our client offers a highly competitive executive salary, comprehensive benefits package including medical aid, performance bonuses, housing allowance, opportunities for professional development, and significant discounts on hotel services. This is a career-defining opportunity to lead a prominent hotel in Polokwane .