Assistant Hotel Manager - Polokwane

Placements24; Polokwane; Hybrid; ZAR 250,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Professional growth

Employee discounts

Team environment

Job summary

Placements24 in Polokwane is seeking an Assistant Hotel Manager to support the General Manager in daily operations, guest services, and smooth department coordination.

This role blends hands-on supervision on-site with remote planning sessions, focusing on staff management, guest satisfaction, and adherence to policies.

Qualifications

• 3+ years of experience in hotel management or a senior supervisory role.
• Strong knowledge of hotel operations, including front desk, F&B, and housekeeping.
• Excellent leadership, communication, and problem-solving skills.
• Experience with hotel management software.

Responsibilities

• Assist the General Manager in daily hotel operations and management.
• Oversee front office, housekeeping, and F&B departments to ensure service excellence.
• Manage staff scheduling, training, and performance evaluations.
• Handle guest complaints and feedback, ensuring prompt and satisfactory resolutions.
• Implement and monitor hotel policies and procedures for efficiency and safety.
• Contribute to budget management and cost control initiatives.

Skills

Leadership

Communication

Problem-solving

Staff management

Guest service

Tools

Hotel management software

Job description

About the Role

Our client is seeking a motivated and detail-oriented Assistant Hotel Manager to support the General Manager in overseeing operations at their facility in Polokwane . This role is crucial in ensuring the smooth functioning of all hotel departments, from guest services to back-office operations. You will play a key part in staff management, guest satisfaction, and implementing operational strategies. This position offers a dynamic work experience, requiring a blend of hands-on supervision within the hotel and strategic input through remote meetings and planning sessions, contributing to the hotel's success and guest experience.

Key Responsibilities

• Assist the General Manager in daily hotel operations and management.
• Oversee front office, housekeeping, and F&B departments to ensure service excellence.
• Manage staff scheduling, training, and performance evaluations.
• Handle guest complaints and feedback, ensuring prompt and satisfactory resolutions.
• Implement and monitor hotel policies and procedures for efficiency and safety.
• Contribute to budget management and cost control initiatives.

Requirements

• 3+ years of experience in hotel management or a senior supervisory role.
• Strong knowledge of hotel operations, including front desk, F&B, and housekeeping.
• Excellent leadership, communication, and problem-solving skills.
• Experience with hotel management software .
• Ability to work in a hybrid capacity , performing duties both on-site and remotely.
• A commitment to delivering high standards of guest service.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and advancement.
• Employee discounts on hotel stays and services.
• A supportive team environment in a growing Polokwane establishment.
• Exposure to various aspects of hotel management.