Hotel Front Desk Supervisor

Placements24; Stellenbosch; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Health and dental insurance

Vacation and sick leave

Employee discounts on local hotels

Job summary

Placements24 in Stellenbosch is seeking a professional Hotel Front Desk Supervisor to lead the front desk team, ensuring smooth check-in/check-out and upholding the hotel’s standards of excellence.

You will supervise staff, handle guest inquiries, coordinate with departments, and maintain accurate billing while delivering exceptional guest experiences. This role requires strong leadership and excellent communication abilities.

Qualifications

• Required: proven leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficiency with hotel management software (PMS) and standard office apps.

Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle guest inquiries, requests, and complaints professionally and courteously.
• Ensure accurate billing and cash handling procedures are followed.
• Coordinate with other departments to meet guest needs seamlessly.
• Monitor front desk operations to maintain high service levels.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

Tools

PMS software

Job description

About the Role

Our client is seeking a professional and service-oriented Hotel Front Desk Supervisor to lead their front desk operations at a renowned establishment in Stellenbosch . You will be responsible for overseeing the daily activities of the front desk team, ensuring efficient check-in and check-out processes, and providing exceptional service to guests. This role requires strong leadership skills, excellent communication abilities, and a commitment to upholding the hotel's standards of excellence. You will play a key role in creating a positive first and last impression for every guest, ensuring their needs are met promptly and courteously, contributing to the overall success of the guest experience.

Key Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle guest inquiries, requests, and complaints with professionalism and a solutions-oriented approach.
• Ensure accurate billing and cash handling procedures are followed.
• Coordinate with other departments to ensure guest needs are met seamlessly.
• Monitor front desk operations to maintain a high level of service and guest satisfaction.

Requirements

• Proven experience as a Front Desk Agent or Supervisor in the hospitality industry .
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in hotel management software (PMS) and standard office applications.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• A commitment to providing exceptional guest service.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Comprehensive health and dental insurance.
• Paid vacation and sick leave.
• Employee discounts on hotel accommodations and services in the beautiful Stellenbosch region.
• Opportunities for career advancement within the hotel group.