Front Office Manager - Boutique Hotel

Placements24; Stellenbosch; On-site; ZAR 360,000 - 560,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Career development

Staff meals

Discounts on hotel services

Job summary

Placements24 is partnering with a boutique hotel in Stellenbosch to recruit an experienced Front Office Manager who will lead the front desk and guest services from check-in to check-out. The role requires strong leadership, hospitality operations knowledge, and a passion for delivering exceptional customer service to drive guest satisfaction and revenue.

You will manage the front desk team, coordinate with other departments, and maintain high presentation standards in a charming winelands

Qualifications

• A minimum of 3 years of experience in a Front Office supervisory or management role.
• Proven experience in leading and developing a front desk team.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in PMS such as Opera or Fidelio.
• Knowledge of hotel sales and revenue management principles.
• Ability to remain calm and efficient under pressure.
• Excellent communication skills in English; additional languages are a plus.
• A proactive approach to problem-solving.
• Must be legally authorized to work in South Africa.

Responsibilities

• Oversee all Front Office operations, ensuring efficient check-in/check-out processes and guest services.
• Lead, train, and motivate the front desk team to deliver outstanding guest experiences.
• Manage guest inquiries, requests, and complaints promptly and professionally.
• Ensure adherence to hotel standards and procedures for the Front Office department.
• Manage room inventory, rates, and occupancy levels in coordination with sales and revenue management.
• Implement and maintain service standards to enhance guest satisfaction.
• Handle cash, credit card transactions, and maintain accurate records.
• Prepare daily reports, including occupancy forecasts and departmental performance.
• Conduct regular staff meetings and training sessions for the front desk team.
• Liaise with other hotel departments to ensure seamless communication and service delivery.
• Ensure the lobby and front desk areas are maintained to the highest standards of presentation.
• Implement strategies to upsell services and amenities to guests.

Tools

Opera/Fidelio PMS

Job description

About the Role

Our client, an exquisite boutique hotel nestled in the heart of the picturesque winelands town of Stellenbosch , is seeking an experienced and guest-focused Front Office Manager. This vital role is responsible for leading the front desk operations, ensuring a seamless and welcoming experience for all guests from check-in to check-out. The ideal candidate will possess excellent leadership qualities, a strong understanding of hotel operations, and a passion for delivering exceptional customer service. You will be instrumental in managing the front desk team, optimizing guest satisfaction, and contributing to the overall success of this charming establishment in Stellenbosch . This position requires a proactive individual with a keen eye for detail and a commitment to maintaining the highest standards of hospitality.

Key Responsibilities

• Oversee all Front Office operations, ensuring efficient check-in/check-out processes and guest services.
• Lead, train, and motivate the front desk team to deliver outstanding guest experiences.
• Manage guest inquiries, requests, and complaints promptly and professionally.
• Ensure adherence to hotel standards and procedures for the Front Office department.
• Manage room inventory, rates, and occupancy levels in coordination with sales and revenue management.
• Implement and maintain service standards to enhance guest satisfaction.
• Handle cash, credit card transactions, and maintain accurate records.
• Prepare daily reports, including occupancy forecasts and departmental performance.
• Conduct regular staff meetings and training sessions for the front desk team.
• Liaise with other hotel departments to ensure seamless communication and service delivery.
• Ensure the lobby and front desk areas are maintained to the highest standards of presentation.
• Implement strategies to upsell services and amenities to guests.

Requirements

• A minimum of 3 years of experience in a Front Office supervisory or management role, preferably in a boutique hotel.
• Proven experience in leading and developing a front desk team.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in hotel property management systems (PMS) such as Opera or Fidelio.
• Knowledge of hotel sales and revenue management principles.
• Ability to remain calm and efficient under pressure.
• Excellent communication skills in English; additional languages are a plus.
• A proactive approach to problem-solving.
• Must be legally authorized to work in South Africa .

Benefits

• competitive salary, complemented by performance-based bonuses.
• The Front Office Manager will receive comprehensive medical aid and retirement fund benefits.
• Opportunities for professional development and career advancement within the hospitality sector are available.
• Enjoy working in the beautiful and culturally rich environment of Stellenbosch .
• Staff meals and discounts on hotel services are also provided.
• Join a team that values dedication and excellence in service.