Front Office Supervisor

Placements24; Siyancuma Local Municipality; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Training and development opportunities

Job summary

Placements24 is recruiting for a Front Office Supervisor at a well-regarded hotel in Upington, Northern Cape. The role centers on leading the front desk team through check-ins/outs, guest inquiries, and issue resolution to uphold high service standards.

The ideal candidate has 3+ years in a front office role with at least 1 year in supervision, strong communication skills, and experience with PMS and reservation software. Flexible hours are required to support hotel operations.

Qualifications

• Minimum 3 years of experience in a front office role within the hotel industry, with at least 1 year in a supervisory capacity.
• Proven customer service and communication skills.
• Experience with hotel PMS and reservation software.
• Ability to work flexible hours, including evenings, weekends and public holidays.
• Strong organizational and multitasking abilities.

Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient guest check-in and check-out processes.
• Lead, train, and motivate front desk staff to deliver exceptional customer service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage room inventory and reservations, ensuring accuracy and maximizing occupancy.
• Oversee the handling of cash, credit card transactions, and guest accounts.
• Ensure the cleanliness and presentation of the front desk area.
• Implement hotel policies and procedures, ensuring staff adherence.
• Coordinate with other hotel departments (housekeeping, maintenance) to address guest needs.
• Assist in developing front desk schedules and managing staff performance.
• Maintain a positive and professional image for the hotel at all times.

Skills

Front desk supervision

Customer service

Communication

Team leadership

Organizational skills

Problem-solving

Tools

PMS software

Reservation software

Job description

About the Role

Our client, a well-regarded hotel in Upington , is seeking a dedicated and customer-focused Front Office Supervisor. This role is pivotal in ensuring a smooth and welcoming experience for guests from the moment they arrive. You will lead the front desk team, manage check-ins and check-outs, handle guest inquiries, and resolve issues efficiently to maintain high standards of service. The ideal candidate possesses excellent communication skills, a keen eye for detail, and a passion for hospitality. This is a fantastic opportunity to advance your career in hotel operations within the vibrant Northern Cape region.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient guest check-in and check-out processes.


• Lead, train, and motivate front desk staff to deliver exceptional customer service.


• Handle guest inquiries, requests, and complaints promptly and professionally.


• Manage room inventory and reservations, ensuring accuracy and maximizing occupancy.


• Oversee the handling of cash, credit card transactions, and guest accounts.


• Ensure the cleanliness and presentation of the front desk area.


• Implement hotel policies and procedures, ensuring staff adherence.


• Coordinate with other hotel departments (housekeeping, maintenance) to address guest needs.


• Assist in developing front desk schedules and managing staff performance.


• Maintain a positive and professional image for the hotel at all times.

Requirements

• Minimum of 3 years of experience in a front office role within the hotel industry, with at least 1 year in a supervisory capacity.


• Proven customer service and communication skills.


• Experience with hotel property management systems (PMS) and reservation software.


• Ability to handle stressful situations calmly and effectively.


• Strong organizational and multitasking abilities.


• Knowledge of hotel operations and service standards.


• Ability to work flexible hours, including evenings, weekends, and public holidays.


• Team leadership and problem-solving skills are essential.


• A friendly and approachable demeanor.

Benefits

• Competitive salary and potential for performance-based increases.


• Opportunity to work at a reputable hotel in Upington .


• Staff meals and uniform provided.


• Training and development opportunities within the hotel group.


• Be part of a supportive and professional hotel team.