Front Desk Supervisor - Stellenbosch

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health and wellness benefits

Performance bonuses

Professional development opportunities

Dynamic guest-focused environment

Job summary

Placements24 in Stellenbosch seeks a proactive Front Desk Supervisor to lead daily operations, supervise the front desk team, and ensure smooth check-in/check-out while delivering exceptional guest service.

The role combines on-site supervision with potential remote admin tasks, demanding strong leadership, communication, and a customer-first approach in a scenic hospitality setting.

Qualifications

• Front desk leadership experience in hospitality.
• Strong knowledge of front office operations.
• Experience with hotel management systems and reservations.

Responsibilities

• Supervise and train front desk staff.
• Manage guest reservations, check-ins, check-outs, and room assignments.
• Handle guest inquiries and complaints professionally.
• Oversee cash and card transactions and daily reports.
• Ensure lobby and desk are clean and presentable.
• Collaborate with other departments to deliver seamless service.

Skills

Leadership

Communication

Interpersonal

Multitasking

Calm under pressure

Tools

Microsoft Office

Reservation software

Job description

Our client is looking for a proactive and customer-oriented Front Desk Supervisor to lead their front desk operations in Stellenbosch . You will be responsible for overseeing the daily activities of the front desk team, ensuring efficient check-in/check-out processes, and providing exceptional guest service. This role requires strong leadership, excellent communication skills, and a commitment to upholding the highest standards of hospitality. You will play a key role in creating a welcoming and positive first impression for all visitors. This role involves a mix of on-site supervision and potential remote administrative tasks.

Key Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel policies and procedures.
• Manage guest reservations, check-ins, check-outs, and room assignments.
• Handle guest inquiries, requests, and complaints efficiently and professionally.
• Oversee the management of cash, credit card transactions, and reconcile daily reports.
• Ensure the lobby area and front desk are well-maintained and presentable.
• Collaborate with other departments to ensure seamless guest service.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in the hospitality industry.
• Strong understanding of front office operations and hotel management systems .
• Excellent leadership, communication, and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Proficiency in Microsoft Office Suite and reservation software.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work arrangement allowing for flexibility.
• Health and wellness benefits.
• Opportunities for professional development and career progression.
• A dynamic and guest-focused work environment in scenic Stellenbosch .