Front Office Supervisor (Klerksdorp)

Placements24; Klerksdorp; Sur place; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Uniform and meal allowance

Discounted rates on accommodation

Career growth opportunities

Staff training and development

Résumé du poste

Placements24 is seeking a Front Office Supervisor for a well-regarded hotel in Klerksdorp. You will lead the front desk team, manage guest check-ins and check-outs, handle inquiries, and resolve concerns promptly to maintain a welcoming guest experience.

This role requires at least 2 years in a front office setting, supervisory experience is preferred, and you will use PMS and MS Office daily. The position supports flexible hours and offers opportunities for growth within the hotel group.

Qualifications

• Minimum of 2 years in a front office or reception role in hospitality.
• Experience in supervisory or team-leading role is advantageous.
• Excellent communication and interpersonal skills.
• Proficiency with hotel PMS and MS Office required.

Responsabilités

• Supervise daily front desk activities ensuring adherence to standards.
• Manage guest check-in/check-out efficiently and courteously.
• Handle inquiries, requests and complaints professionally.
• Train and mentor new front desk staff with ongoing feedback.
• Ensure accurate room blocking and billing procedures.

Connaissances

Front desk supervision

Guest services

Team leadership

PMS proficiency

MS Office

Communication skills

Organizational skills

Customer focus

Flexible hours

Security procedures

Outils

PMS software

Description du poste

About the Role

Our client, a well-regarded hotel in the bustling city of Klerksdorp , is seeking a proactive and customer-focused Front Office Supervisor. This role is vital in ensuring the smooth and efficient operation of the hotel's reception area and providing guests with a welcoming and positive first impression. The Front Office Supervisor will lead a team of receptionists, manage guest check-ins and check-outs, handle inquiries, and resolve guest concerns promptly. The ideal candidate will have a passion for hospitality, excellent organizational skills, and a keen eye for detail. You will play a key role in maintaining high standards of guest service, supporting the Front Office Manager, and contributing to the overall success of the hotel's operations. This is a fantastic opportunity for someone looking to advance their career in hospitality management within the North West province. You will be empowered to make decisions that enhance guest satisfaction and operational flow.

Key Responsibilities

• Supervise the daily activities of the front desk team, ensuring adherence to hotel standards and procedures.
• Manage guest check-in and check-out processes efficiently and courteously.
• Handle guest inquiries, requests, and complaints with professionalism and empathy.
• Train and mentor new front desk staff, providing ongoing support and performance feedback.
• Ensure accurate room blocking and billing procedures.
• Maintain the cleanliness and organization of the front desk area.
• Assist the Front Office Manager with scheduling, reporting, and operational planning.
• Coordinate with other hotel departments to ensure guest needs are met promptly.
• Monitor lobby and front desk activity to ensure security and guest safety.
• Promote hotel services and amenities to guests.

Requirements

• A minimum of 2 years of experience in a front office or reception role within the hotel industry.
• Previous experience in a supervisory or team leader role is highly advantageous.
• Excellent communication and interpersonal skills.
• Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
• Strong organizational and multitasking abilities.
• A customer-centric approach with a commitment to service excellence.
• Ability to work flexible hours, including shifts, weekends, and public holidays.
• A positive attitude and a professional appearance.
• Basic knowledge of security procedures and emergency protocols.
• Residing in or near Klerksdorp is preferred.

Benefits

• Competitive annual salary of R .
• Opportunities for career growth and advancement within the hotel group.
• Uniform and meal allowance provided during shifts.
• Discounted rates on accommodation and dining at the hotel.
• A dynamic and supportive work environment.
• Exposure to various aspects of hotel operations.
• Staff training and development programs.