Senior Hotel Front Desk Agent

Placements24; Stellenbosch; Sur place; ZAR 165 000 - 248 000; Plein temps

Avantages offerts par ce poste

Competitive hourly wage

Opportunities for career advancement

Complimentary staff meals and uniforms

Discounted hotel stays

Positive team-oriented environment

Résumé du poste

Placements24 is seeking a seasoned Senior Hotel Front Desk Agent for a luxury hotel in Stellenbosch, Western Cape. You will be the first point of contact, managing check-in/check-out, and ensuring guest satisfaction throughout their stay.

Ideal candidates have 2+ years in a senior front desk role, excellent customer service and communication skills, and solid PMS experience. You will collaborate with housekeeping, maintenance, and F&B to deliver exceptional service.

Qualifications

• Minimum 2 years in a senior/lead Front Desk role.
• Excellent customer service and communication skills.
• Proficiency with a Property Management System (PMS) is essential.
• Strong problem-solving abilities and the ability to stay calm under pressure.
• Professional and friendly demeanor with ability to multitask.

Responsabilités

• Oversee all guest check-in/check-out processes accurately and efficiently.
• Handle guest inquiries and requests via phone, email, and in person with professionalism.
• Provide information on hotel amenities and local attractions.
• Process payments, post charges, and balance cash/credit receipts.
• Maintain a clean, organized front desk area and support training of new staff.
• Coordinate with housekeeping, maintenance, and F&B to ensure guest satisfaction.

Connaissances

Customer service

Communication

Multitasking

Problem solving

Guest relations

Team mentorship

Outils

Property Management System (PMS)

Description du poste

About the Role

Our client, a luxurious hotel located in the picturesque Stellenbosch, Western Cape, is seeking a seasoned and customer-focused Senior Hotel Front Desk Agent. This vital role serves as the first point of contact for guests, ensuring a warm welcome, efficient check-in/check-out process, and outstanding service throughout their stay. The ideal candidate will possess exceptional interpersonal skills, a meticulous attention to detail, and a thorough understanding of hotel operations. You will be responsible for handling guest inquiries, resolving issues, and contributing to the overall positive atmosphere of the hotel. This is a fantastic opportunity to join a renowned establishment in the heart of Stellenbosch's wine region.

Key Responsibilities

• Manage all aspects of guest check-in and check-out procedures accurately and efficiently.
• Handle guest inquiries, requests, and concerns via phone, email, and in person with professionalism.
• Provide information about hotel amenities, services, and local attractions.
• Process payments, post charges, and balance cash and credit card receipts.
• Maintain a clean and organized front desk area.
• Assist in training and mentoring new front desk staff.
• Respond to guest complaints and resolve them promptly and effectively, escalating when necessary.
• Coordinate with other hotel departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
• Manage room inventory and assist with room blocking as per group bookings or special requests.
• Contribute to achieving hotel service standards and guest satisfaction targets.

Requirements

• Previous experience as a Front Desk Agent, with at least 2 years in a senior or lead capacity.
• Excellent customer service and communication skills.
• Proficiency in Property Management Systems (PMS) is essential.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• A professional and friendly demeanor.
• Ability to multitask and prioritize effectively.
• Knowledge of hotel operations and local area attractions.
• Flexibility to work various shifts, including weekends and public holidays.
• Based in or able to commute reliably to Stellenbosch, Western Cape.

Benefits

• Competitive hourly wage.
• Opportunities for career advancement within the hotel.
• Complimentary staff meals and uniforms provided.
• Access to discounted hotel stays.
• A positive and team-oriented work environment.