Hotel Front Desk Supervisor

Placements24; LegKraal Gate; On-site; ZAR 179,000 - 257,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Employee discounts on stays

Leadership development opportunities

Job summary

Placements24 is seeking a charismatic Hotel Front Desk Supervisor to lead the guest reception team in Mahikeng. You will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/check-out, and efficient service throughout their stay.

The ideal candidate has supervisory experience in a hotel, strong communication skills, and a solid understanding of PMS. This role offers a competitive salary, training opportunities, and a dynamic work environment in the North West

Qualifications

• Minimum 1 year leading a front desk or guest services team.
• Excellent communication and guest relation skills.
• Ability to remain calm under pressure and resolve issues.

Responsibilities

• Supervise and train front desk staff to deliver exceptional service.
• Manage reservations, check-ins/check-outs and billing accurately.
• Handle guest inquiries and complaints professionally.
• Keep the front desk area organized and well-supplied.
• Coordinate with hotel departments to meet guest needs.
• Help enforce hotel policies and security standards.

Skills

Team leadership

Customer service

Interpersonal skills

PMS proficiency

Tools

PMS

Job description

About the Role

Our client is seeking a charismatic and efficient Hotel Front Desk Supervisor to lead their guest reception team in Mahikeng. You will be the first point of contact for guests, ensuring a welcoming and seamless check-in/check-out experience, and providing exceptional service throughout their stay. This role requires strong leadership skills, a keen eye for detail, and the ability to handle guest requests and resolve issues promptly. The ideal candidate is passionate about hospitality and dedicated to maintaining the highest standards of customer service in a vibrant hotel environment.

Key Responsibilities

• Supervise and train front desk staff, ensuring they provide outstanding guest service.
• Manage guest reservations, check-ins, check-outs, and billing with accuracy and efficiency.
• Handle guest inquiries, requests, and complaints professionally and courteously.
• Ensure the front desk area is presentable, organized, and equipped with necessary supplies.
• Coordinate with other hotel departments to fulfill guest needs and resolve issues.
• Implement hotel policies and procedures to maintain service standards and security.

Requirements

• Previous experience in a hotel front desk role, with at least one year in a supervisory capacity.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in hotel property management systems (PMS).
• Ability to remain calm and effective under pressure.
• Strong organizational skills and attention to detail.
• Knowledge of the North West province's tourism attractions is beneficial.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Opportunity to develop leadership skills in the hospitality industry.
• Employee discounts on hotel stays and services.
• A supportive and dynamic work environment.
• Contribution to creating memorable guest experiences in Mahikeng.