Hotel Operations Supervisor

Placements24; Centurion; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical aid contributions

Retirement fund

Staff accommodation assistance

Meal subsidies

Career advancement

Employee discounts

Job summary

Placements24 is assisting a reputable hotel group in Centurion to hire an experienced Hotel Operations Supervisor. You will oversee daily hotel operations, coordinating front desk, housekeeping and F&B to deliver exceptional guest experiences.

Lead and train staff, ensure service standards, handle inquiries and complaints, and implement policies to improve efficiency. You’ll work with department heads to maintain quality, safety and cost control, with opportunities for career advancement.

Qualifications

• Supervisory experience in the hotel industry.
• Strong knowledge of hotel operations (front desk, housekeeping, F&B).
• Excellent leadership and communication skills.
• Problem-solving and guest service orientation.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Proficiency in hotel management software.
• Commitment to providing exceptional customer service.

Responsibilities

• Supervise and coordinate daily hotel operations across departments.
• Ensure adherence to service standards and guest satisfaction protocols.
• Train, motivate, and manage hotel staff to meet goals.
• Handle guest inquiries, complaints and feedback promptly.
• Implement and monitor policies to improve efficiency.
• Conduct regular inspections of facilities for quality and safety.

Job description

About the Role

Our client is looking for an experienced and motivated Hotel Operations Supervisor to join their dedicated team in Centurion . In this crucial role, you will oversee the day-to-day operations of the hotel, ensuring the highest standards of guest service, operational efficiency, and staff performance. You will work closely with department heads to manage front desk, housekeeping, and food and beverage services, ensuring a seamless and positive guest experience. This position demands strong leadership qualities, a keen eye for detail, and a passion for delivering exceptional hospitality. The ideal candidate will be adept at problem-solving and driving continuous improvement within a busy hotel environment.

Key Responsibilities

• Supervise and coordinate daily operations of hotel departments, including front desk, housekeeping, and F&B.
• Ensure adherence to service standards and guest satisfaction protocols.
• Train, motivate, and manage hotel staff to achieve operational goals.
• Handle guest inquiries, complaints, and feedback promptly and professionally.
• Implement and monitor operational policies and procedures to enhance efficiency.
• Conduct regular inspections of hotel facilities to maintain quality and safety standards.

Requirements

• Previous experience in a supervisory role within the hotel industry .
• Strong knowledge of hotel operations, including front desk, housekeeping, and F&B.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Proficiency in hotel management software systems.
• A commitment to providing exceptional customer service.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive medical aid and retirement fund contributions.
• Staff accommodation assistance and meal subsidies.
• Opportunities for career advancement within a reputable hotel group.
• Employee discounts on hotel services and stays.