Senior Front Desk Supervisor

Placements24; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Career progression

Comprehensive training

Dynamic work environment

Job summary

Placements24 is seeking an experienced Senior Front Desk Supervisor for a hotel in Tembisa, South Africa. You will lead the reception team, manage daily front desk operations, and mentor staff to deliver outstanding guest experiences from arrival to departure.

The role emphasizes strong leadership, superb customer service, and attention to detail, with opportunities to optimize processes and contribute to the property’s positive reputation.

Qualifications

• Proven experience as Front Desk Supervisor or similar leadership role.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and time-management abilities in a fast-paced environment.
• Proficiency with front desk software and PMS.
• High school diploma; hospitality education is a plus.

Responsibilities

• Supervise daily front desk operations and ensure smooth check-in/check-out.
• Train, schedule, and manage front desk staff performance.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Oversee room inventory, reservations, and cross-department coordination.
• Implement front desk procedures to improve efficiency and service quality.
• Prepare daily occupancy, arrivals/departures, and revenue reports; assist with cash handling and billing reconciliation.

Skills

Leadership

Customer service

Communication

Organizational skills

PMS proficiency

Education

High school diploma

Hospitality education

Tools

PMS software

Job description

Our client is seeking an experienced and personable Senior Front Desk Supervisor to lead the reception team at their esteemed establishment in Tembisa . This role is crucial for ensuring a seamless and welcoming experience for all guests from the moment they arrive. You will be responsible for managing daily front desk operations, training and mentoring front desk staff, and handling guest inquiries and issues with professionalism and efficiency. The ideal candidate possesses strong leadership skills, exceptional customer service abilities, and a keen eye for detail, contributing to the overall positive reputation of the property.

Key Responsibilities

• Supervise and coordinate the daily activities of the front desk team, ensuring smooth check-in and check-out processes.
• Train, schedule, and manage front desk staff performance, providing constructive feedback and fostering a positive work environment.
• Handle guest requests, complaints, and inquiries promptly and courteously, resolving issues to ensure guest satisfaction.
• Oversee room inventory, reservations, and special arrangements, working closely with other departments.
• Implement and maintain front desk procedures and standards to enhance operational efficiency and guest service quality.
• Prepare daily reports on occupancy, arrivals, departures, and revenue, and assist with cash handling and billing reconciliation.

Requirements

• Proven experience as a Front Desk Supervisor or in a similar leadership role within a hotel or hospitality setting.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and time-management abilities, with the capacity to multitask in a fast-paced environment.
• Proficiency in front desk software and property management systems (PMS).
• Ability to train and motivate a team, fostering a collaborative and high-performing atmosphere.
• High school diploma or equivalent; further education in hospitality is a plus.

Benefits

• Competitive salary package with potential for overtime pay.
• Access to employee discounts on accommodation and dining.
• Opportunities for career advancement within the company.
• Comprehensive training programs for professional development.
• A supportive and dynamic work environment in the heart of Tembisa .