Guest Arrival Concierge

EDITION; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

EDITION Hotels in Cape Town invites applications for a Front Desk/Guest Services role. The candidate will welcome guests, provide information on amenities and local sights, and coordinate with various departments to resolve requests.

Responsibilities include answering calls, relaying messages, and ensuring a high standard of professional service while protecting guest privacy and hotel assets. A Matric background and basic Microsoft Office skills are required.

Qualifications

• Interpersonal skills necessary for guest interaction and teamwork.
• Ability to communicate clearly with guests and colleagues.
• Sensitivity to diverse guest needs and cultures.

Responsibilities

• Assist guests with directions, information, and local area activities.
• Coordinate with Front Desk, Housekeeping, and other departments to resolve requests.
• Answer phones with professional etiquette and relay messages accurately.
• Maintain professional appearance and protect guest privacy and property.
• Support team goals and ensure safety policies are followed.

Skills

Interpersonal Skills

Diversity Relations

Influence

Customer Service Orientation

Education

Matric

Tools

Microsoft Office

Job description

EDITION Hotels in Cape Town invites applications for a Front Desk/Guest Services role. The candidate will welcome guests, provide information on amenities and local sights, and coordinate with various departments to resolve requests.

Responsibilities include answering calls, relaying messages, and ensuring a high standard of professional service while protecting guest privacy and hotel assets. A Matric background and basic Microsoft Office skills are required.