Guest Experience Specialist - Hospitality Reception

The Capital Hotels, Apartments & Resorts; Cape Town; On-site; ZAR 100,000 - 145,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts in Cape Town is seeking a professional receptionist to greet guests, check them in and out, and manage guest accounts and transactions.

The ideal candidate has a Matric, hospitality qualification, 1–2 years of reception experience, strong computer skills (MS Office) and familiarity with a PMS (Protel). You must stay calm under pressure, be a team player and maintain confidentiality.

Qualifications

• Matric is required.
• Hospitality qualification or similar.
• 1–2 years receptionist experience.
• Strong computer literacy with MS Office and a PMS (Protel).
• Hands-on problem-solving ability and calm under pressure.

Responsibilities

• Check guests in and out of the hotel.
• Maintain guest accounts and process transactions during their stay.
• Handle guest requests and special needs during their stay.
• Assist with reservations when required.

Skills

Attention to detail

Customer service

Teamwork

Problem-solving

Communication

Education

Hospitality qualification

Tools

MS Office

Protel PMS

Job description

The Capital Hotels, Apartments & Resorts in Cape Town is seeking a professional receptionist to greet guests, check them in and out, and manage guest accounts and transactions.

The ideal candidate has a Matric, hospitality qualification, 1–2 years of reception experience, strong computer skills (MS Office) and familiarity with a PMS (Protel). You must stay calm under pressure, be a team player and maintain confidentiality.