Guest Experience Specialist — Hospitality Reception

The Capital Hotels & Apartments; Cape Town; On-site; ZAR 90,000 - 150,000; Full time

Job summary

The Capital Hotels & Apartments in Cape Town is seeking a diligent Receptionist to join our front desk team. You will manage guest check-ins/outs, handle guest accounts, and assist with reservations while delivering high standards of service.

Ideal candidates have Matric and a hospitality qualification, with 1–2 years receptionist experience, solid MS Office skills, and the ability to stay composed under pressure.

Qualifications

• Matric or equivalent required.
• Hospitality qualification or similar advantageous.
• 1–2 years receptionist experience preferred.
• Strong computer literacy with MS Office and a reputable PMS (Protel).
• Hands-on problem-solving and ability to stay calm under pressure.

Responsibilities

• Check guests in and out of the hotel.
• Maintain guest accounts and process transactions during their stay.
• Handle special guest requests and needs.
• Assist with reservations for guests when required.

Skills

MS Office

Reception experience

Team player

Problem solving

Education

Matric

Hospitality qualification

Tools

Protel PMS

Job description

The Capital Hotels & Apartments in Cape Town is seeking a diligent Receptionist to join our front desk team. You will manage guest check-ins/outs, handle guest accounts, and assist with reservations while delivering high standards of service.

Ideal candidates have Matric and a hospitality qualification, with 1–2 years receptionist experience, solid MS Office skills, and the ability to stay composed under pressure.