Hotel Duty Manager: Calm Leader & Cross-Dept Liaison

The Capital Hotels; Umhlanga Rocks; On-site; ZAR 300,000 - 420,000; Full time

Job summary

The Capital Hotels in KwaZulu-Natal is seeking a Duty Manager to oversee daily operations across Food & Beverage, Accommodation and Front of House. You will act as a key liaison between departments and ensure service standards and guest satisfaction on every shift.

The role requires hands-on leadership and flexibility. Ideal candidates have Matric and a Hotel Management qualification or equivalent, with 1–2 years supervisory or managerial experience.

Qualifications

• Matric is required.
• Hotel Management qualification or similar is required.
• 1–2 years supervisory or managerial experience is advantageous.
• Hands-on problem solving approach and the ability to remain calm under pressure.
• Ability to work as part of a team, as well as independently.
• Honest and trustworthy beyond approach.
• Great attention to detail.
• Presentable and well spoken.
• Team player who leads by example.
• Ability to delegate effectively.
• Second-in-Charge to the Front Office Manager.
• Meticulous with paperwork and admin.

Responsibilities

• The duty manager reports to the relevant department heads on any given shift.
• Acts as the liaison between Food & Beverage, Accommodation, and Front of House.
• Provides coverage for staff when required and ensures smooth shift operations.

Skills

Hands on problem solving

Team player

Attention to detail

Presentable and well spoken

Delegate effectively

Calm under pressure

Independent worker

Honest and trustworthy

Meticulous with paperwork

Education

Matric

Hotel Management Qualification or Similar

Job description

The Capital Hotels in KwaZulu-Natal is seeking a Duty Manager to oversee daily operations across Food & Beverage, Accommodation and Front of House. You will act as a key liaison between departments and ensure service standards and guest satisfaction on every shift.

The role requires hands-on leadership and flexibility. Ideal candidates have Matric and a Hotel Management qualification or equivalent, with 1–2 years supervisory or managerial experience.