Duty Manager

The Capital Hotels; Umhlanga Rocks; On-site; ZAR 300,000 - 420,000; Full time

Job summary

The Capital Hotels in KwaZulu-Natal is seeking a Duty Manager to oversee daily operations across Food & Beverage, Accommodation and Front of House. You will act as a key liaison between departments and ensure service standards and guest satisfaction on every shift.

The role requires hands-on leadership and flexibility. Ideal candidates have Matric and a Hotel Management qualification or equivalent, with 1–2 years supervisory or managerial experience.

Qualifications

• Matric is required.
• Hotel Management qualification or similar is required.
• 1–2 years supervisory or managerial experience is advantageous.
• Hands-on problem solving approach and the ability to remain calm under pressure.
• Ability to work as part of a team, as well as independently.
• Honest and trustworthy beyond approach.
• Great attention to detail.
• Presentable and well spoken.
• Team player who leads by example.
• Ability to delegate effectively.
• Second-in-Charge to the Front Office Manager.
• Meticulous with paperwork and admin.

Responsibilities

• The duty manager reports to the relevant department heads on any given shift.
• Acts as the liaison between Food & Beverage, Accommodation, and Front of House.
• Provides coverage for staff when required and ensures smooth shift operations.

Skills

Hands on problem solving

Team player

Attention to detail

Presentable and well spoken

Delegate effectively

Calm under pressure

Independent worker

Honest and trustworthy

Meticulous with paperwork

Education

Matric

Hotel Management Qualification or Similar

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description

The duty manager reports into the relevant department heads on any particular shift. He or she is the liaison between all departments, namely: Food and Beverage, Accommodation, and Front of House. The duty manager needs to have an overall understanding of all of the above in order to be able to fill in as required for any staff member who is not available for duty.

Minimum Requirements:

• Matric
• Hotel Management Qualification or Similar
• 1 – 2 Years Supervisory or Managerial experience advantageous.
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to delegate effectively
• Second-in-Charge to the Front Office Manager
• Meticulous with paperwork and admin

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.