Hotel Duty Manager - Vibrant City Hotel

Placements24; Soweto; On-site; ZAR 260,000 - 360,000; Full time

Job summary

Placements24 client, a dynamic hotel in Soweto, Gauteng, seeks a qualified Duty Manager to oversee operations during shifts and ensure guest satisfaction.

The role requires strong leadership, problem-solving, and a proven track record in front desk, housekeeping, and F&B service. Experience in Soweto or similar urban settings is advantageous.

You will coordinate departments, manage staff, and prepare shift reports to support smooth daily operations and high standards of presentation.

Qualifications

• Minimum of 3 years of experience in hotel operations.
• At least 1 year in supervisory or assistant management role.
• Strong understanding of front desk, housekeeping, and F&B basics.
• Excellent customer service, communication, and interpersonal skills.
• Ability to lead and motivate a team.
• Proficient with hotel PMS and MS Office.

Responsibilities

• Oversee hotel operations during assigned shifts as Manager on Duty.
• Supervise front desk, housekeeping and other staff during shifts.
• Handle guest complaints and resolve issues promptly.
• Oversee check-in/check-out, room assignments, and guest requests.
• Inspect facilities and public areas to maintain high standards.
• Coordinate with departments for seamless service delivery.
• Prepare shift reports and log significant events or issues.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Problem-solving

Team motivation

Time management

Education

Hospitality Management qualification

Tools

PMS

MS Office

Job description

About the Role

Our client, a dynamic and well-established hotel situated in the bustling urban center of Soweto, Gauteng , is looking for a competent and dedicated Duty Manager. This crucial role involves overseeing the hotel's operations during specific shifts, ensuring the highest standards of guest service, operational efficiency, and staff performance. The Duty Manager will act as the senior manager on duty, responsible for handling guest concerns, coordinating departmental activities, and managing any unforeseen situations that may arise. The ideal candidate is a proactive problem-solver with strong leadership skills and a commitment to delivering exceptional hospitality experiences.

Key Responsibilities

Assume responsibility for all hotel operations during assigned shifts as the Manager on Duty. Ensure guests receive prompt, efficient, and courteous service at all times. Supervise and support front desk, housekeeping, and other operational staff during shifts. Handle guest complaints and resolve issues promptly and effectively to ensure guest satisfaction. Oversee the smooth operation of check-in/check-out processes, room assignments, and guest requests. Conduct regular inspections of the hotel's facilities and public areas to maintain high standards of cleanliness and presentation. Coordinate with various departments to ensure seamless service delivery and effective communication. Manage and resolve staff issues, ensuring adherence to hotel policies and procedures. Assist in maintaining inventory levels and ensuring operational supplies are adequate. Prepare shift reports and log any significant events or issues occurring during the shift.

Requirements

Minimum of 3 years of experience in hotel operations, with at least 1 year in a supervisory or assistant management role (e.g., Front Office Supervisor, Assistant Front Office Manager). Strong understanding of hotel operations, including front desk, housekeeping, and F&B service basics. Excellent customer service, communication, and interpersonal skills. Proven ability to handle stressful situations and resolve guest issues effectively. Good organizational and time-management skills. Ability to lead and motivate a team. Proficiency in hotel property management systems (PMS) and MS Office. Flexibility to work various shifts, including nights, weekends, and public holidays. A qualification in Hospitality Management is desirable. Experience within the Soweto area or similar urban hospitality settings is an advantage.

Benefits

Our client offers a competitive salary and benefits package, along with opportunities for professional development and career growth within the hospitality sector. You will gain invaluable experience managing operations in a vibrant city hotel and contribute to its success. This role provides a solid foundation for future leadership positions in the hospitality industry in Gauteng .