Duty Manager

The Capital Hotels; Sandton; On-site; ZAR 240,000 - 360,000; Full time

Job summary

The Capital Hotels is seeking a Duty Manager to oversee shift operations across Food and Beverage, Accommodation and Front of House. You will be the on-shift liaison, ensuring guest satisfaction, resolving issues promptly and maintaining accurate cash handling and reporting.

You will lead by example, delegate tasks, and support the Front Office Manager as needed. Required: Matric and Hotel Management qualification or similar, with 1–2 years supervisory experience preferred.

Qualifications

• Matric and Hotel Management qualification or similar is required.
• 1–2 years supervisory or managerial experience advantageous.
• Hands-on problem solving approach and ability to remain calm under pressure.
• Ability to work as part of a team, as well as independently.
• Presentable and well spoken with great attention to detail.

Responsibilities

• Take full accountability for shift performance and guest experience.
• Resolve guest complaints and operational challenges proactively.
• Ensure cash-ups, reconciliations and variance control are completed and reported on time.
• Fill in for any staff member not available for duty.

Skills

Problem solving under pressure

Teamwork

Integrity

Attention to detail

Presentation/Communication

Leadership

Delegation

Assistant leadership

Education

Matric

Hotel Management qualification or similar

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description

The Duty Manager reports into the relevant department heads on any particular shift and acts as the liaison between all departments, namely Food and Beverage, Accommodation, and Front of House. This includes taking full accountability for shift performance, resolving guest complaints and operational challenges proactively, and ensuring all financial processes during the shift — including cash-ups, reconciliations and variance control — are accurately completed and reported on time. The Duty Manager needs to have an overall understanding of all of the above in order to be able to fill in as required for any staff member who is not available for duty.

Minimum Requirements:

• Matric
• Hotel Management Qualification or Similar
• 1 – 2 Years Supervisory or Managerial experience advantageous.
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to delegate effectively
• Second-in-Charge to the Front Office Manager
• Meticulous with paperwork and admin

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.