Hotel Duty Manager: Guest Experience & Ops Lead

Placements24; Soweto; On-site; ZAR 260,000 - 360,000; Full time

Job summary

Placements24 client, a dynamic hotel in Soweto, Gauteng, seeks a qualified Duty Manager to oversee operations during shifts and ensure guest satisfaction.

The role requires strong leadership, problem-solving, and a proven track record in front desk, housekeeping, and F&B service. Experience in Soweto or similar urban settings is advantageous.

You will coordinate departments, manage staff, and prepare shift reports to support smooth daily operations and high standards of presentation.

Qualifications

• Minimum of 3 years of experience in hotel operations.
• At least 1 year in supervisory or assistant management role.
• Strong understanding of front desk, housekeeping, and F&B basics.
• Excellent customer service, communication, and interpersonal skills.
• Ability to lead and motivate a team.
• Proficient with hotel PMS and MS Office.

Responsibilities

• Oversee hotel operations during assigned shifts as Manager on Duty.
• Supervise front desk, housekeeping and other staff during shifts.
• Handle guest complaints and resolve issues promptly.
• Oversee check-in/check-out, room assignments, and guest requests.
• Inspect facilities and public areas to maintain high standards.
• Coordinate with departments for seamless service delivery.
• Prepare shift reports and log significant events or issues.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Problem-solving

Team motivation

Time management

Education

Hospitality Management qualification

Tools

PMS

MS Office

Job description

Placements24 client, a dynamic hotel in Soweto, Gauteng, seeks a qualified Duty Manager to oversee operations during shifts and ensure guest satisfaction.

The role requires strong leadership, problem-solving, and a proven track record in front desk, housekeeping, and F&B service. Experience in Soweto or similar urban settings is advantageous.

You will coordinate departments, manage staff, and prepare shift reports to support smooth daily operations and high standards of presentation.