Duty Manager: Lead Front Office & Guest Experience

The Capital Hotels; Sandton; On-site; ZAR 240,000 - 360,000; Full time

Job summary

The Capital Hotels is seeking a Duty Manager to oversee shift operations across Food and Beverage, Accommodation and Front of House. You will be the on-shift liaison, ensuring guest satisfaction, resolving issues promptly and maintaining accurate cash handling and reporting.

You will lead by example, delegate tasks, and support the Front Office Manager as needed. Required: Matric and Hotel Management qualification or similar, with 1–2 years supervisory experience preferred.

Qualifications

• Matric and Hotel Management qualification or similar is required.
• 1–2 years supervisory or managerial experience advantageous.
• Hands-on problem solving approach and ability to remain calm under pressure.
• Ability to work as part of a team, as well as independently.
• Presentable and well spoken with great attention to detail.

Responsibilities

• Take full accountability for shift performance and guest experience.
• Resolve guest complaints and operational challenges proactively.
• Ensure cash-ups, reconciliations and variance control are completed and reported on time.
• Fill in for any staff member not available for duty.

Skills

Problem solving under pressure

Teamwork

Integrity

Attention to detail

Presentation/Communication

Leadership

Delegation

Assistant leadership

Education

Matric

Hotel Management qualification or similar

Job description

The Capital Hotels is seeking a Duty Manager to oversee shift operations across Food and Beverage, Accommodation and Front of House. You will be the on-shift liaison, ensuring guest satisfaction, resolving issues promptly and maintaining accurate cash handling and reporting.

You will lead by example, delegate tasks, and support the Front Office Manager as needed. Required: Matric and Hotel Management qualification or similar, with 1–2 years supervisory experience preferred.