Hindi Call Center Specialist (Remote & On-Site)

Mass Markets; Cape Town; On-site; ZAR 89,280 - 167,400; Full time

Job summary

Mass Markets is hiring Hindi Call Center Representatives in Cape Town, South Africa. This role involves engaging with customers through multiple communication channels, delivering high-quality service, and supporting business operations.

Successful candidates need to have a Grade 12 certificate, 1-2 years of customer service experience in a BPO, and fluency in English and Hindi. A professional, adaptable attitude is essential. Join us to enhance customer journeys in a dynamic team environment.

Qualifications

• Minimum 1–2 years’ experience in a customer service role within a BPO environment.
• Ability to work in a fast-paced and target-driven environment.
• Professional, adaptable, and customer-focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple channels.
• Meet quality, productivity, and performance standards.
• Work effectively within a team environment.

Skills

Fluent in English and Hindi

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Good computer literacy and administrative skills

Education

Grade 12 / National Senior Certificate (or equivalent)

Job description

Mass Markets is hiring Hindi Call Center Representatives in Cape Town, South Africa. This role involves engaging with customers through multiple communication channels, delivering high-quality service, and supporting business operations.

Successful candidates need to have a Grade 12 certificate, 1-2 years of customer service experience in a BPO, and fluency in English and Hindi. A professional, adaptable attitude is essential. Join us to enhance customer journeys in a dynamic team environment.