Bilingual Hindi/English Customer Support Specialist

MCI Careers; Cape Town; On-site; ZAR 167,400 - 212,040; Full time

Job summary

MCI is seeking confident and professional Hindi Call Center Representatives to join our growing team. This role involves engaging with customers across multiple campaigns and delivering high‑quality service in a fast‑paced environment.

To be considered, applicants must complete a full application on our careers page, including screening questions and a brief pre‑employment test. Ideal candidates have Grade 12 and 1–2 years in customer service within a BPO, are fluent in English and Hindi, and

Qualifications

• Grade 12 or equivalent.
• 1–2 years’ experience in a customer service role within a BPO environment.
• Fluent in English and Hindi.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good computer literacy and administrative skills.
• Ability to work in a fast-paced and target-driven environment.
• Professional, adaptable, and customer-focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards; Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Skills

Fluent in English

Hindi fluency

Verbal communication

Written communication

Interpersonal skills

Problem solving

Computer literacy

Administrative skills

Fast-paced environment

Education

Grade 12 / National Senior Certificate

Job description

MCI is seeking confident and professional Hindi Call Center Representatives to join our growing team. This role involves engaging with customers across multiple campaigns and delivering high‑quality service in a fast‑paced environment.

To be considered, applicants must complete a full application on our careers page, including screening questions and a brief pre‑employment test. Ideal candidates have Grade 12 and 1–2 years in customer service within a BPO, are fluent in English and Hindi, and