Bilingual Cantonese Call Center Specialist (Remote/On-site)

Mass Markets; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Mass Markets is seeking a skilled customer service professional for their Cape Town office. The position involves handling customer interactions through various channels while maintaining high standards of performance.

Ideal candidates must have at least 1-2 years of experience in a BPO environment and be fluent in English and Cantonese. Strong communication skills and a customer-focused attitude are essential for this role.

Join a diverse and inclusive team that values professional development.

Qualifications

• Minimum 1-2 years’ experience in a customer service role within a BPO environment.
• Excellent verbal and written communication skills.
• Good computer literacy and administrative skills.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance and support to customers as needed.
• Accurately capture and maintain customer information.

Skills

Customer service experience

Fluent in English

Fluent in Cantonese

Problem-solving abilities

Communication skills

Education

Grade 12 / National Senior Certificate

Job description

Mass Markets is seeking a skilled customer service professional for their Cape Town office. The position involves handling customer interactions through various channels while maintaining high standards of performance.

Ideal candidates must have at least 1-2 years of experience in a BPO environment and be fluent in English and Cantonese. Strong communication skills and a customer-focused attitude are essential for this role.

Join a diverse and inclusive team that values professional development.