Dutch Call Center Pro: Multichannel CX Champion

Mass Markets; Cape Town; On-site; ZAR 167,400 - 223,200; Full time

Job summary

Mass Markets in Cape Town is seeking confident and professional Dutch Call Center Representatives to join their growing team. The role involves engaging with customers across various campaigns, providing high-quality service and support. Ideal candidates will possess strong communication skills and a positive attitude, thriving in a fast-paced environment.

Applicants must have a Grade 12 qualification and 1-2 years of customer service experience in a BPO setup. The position also requires fluency in English and Dutch, along with good computer literacy.

Qualifications

• 1–2 years’ experience in a customer service role within a BPO environment.
• Ability to work in a fast-paced and target-driven environment.

Responsibilities

• Handle customer interactions across multiple communication channels.
• Provide assistance and support to customers.
• Maintain customer information and records.
• Deliver a positive customer experience.

Skills

Fluent in English and Dutch

Verbal and written communication skills

Interpersonal and problem-solving skills

Computer literacy and administrative skills

Education

Grade 12 / National Senior Certificate (or equivalent)

Job description

Mass Markets in Cape Town is seeking confident and professional Dutch Call Center Representatives to join their growing team. The role involves engaging with customers across various campaigns, providing high-quality service and support. Ideal candidates will possess strong communication skills and a positive attitude, thriving in a fast-paced environment.

Applicants must have a Grade 12 qualification and 1-2 years of customer service experience in a BPO setup. The position also requires fluency in English and Dutch, along with good computer literacy.